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Customer loyalty is essential for business success. Retaining key customers with excellent support and service increases the customer’s lifetime value. Happy customers will come back to do repeat business with you. This video shares interviews with three business owners in the Denver, CO area. The owners discuss their tactics for maintaining a loyal client base. […]

What’s your most valuable business asset? Most people would say it’s their real estate holdings, equipment, or even personnel. What about your business reputation? If your business has a bad reputation online or in the community, then it could negatively impact your sales and revenue for years to come. Here are a few easy ways […]

What do you do when a customer confronts you with a problem or complaint? This can be one of the trickiest and most stressful situations for a business owner. At Contact One Call Center, we specialize in diffusing stressful conversations. Our customer service team follows these four steps for handling stressful customer interactions. These tips […]

Learn more about the customer service issues featured in our recent blog posts by checking out these websites. Get even more information by calling Contact One Call Center at 1-800-278-3347. Take a look at this page from LexisNexis.com for ideas that can help you design a great attorney website. Check out this article from WebSearchSocial.com […]

Contact One is proud to announce we can now send HIPAA compliant test messages to Doc Halo app users. If your medical office is using Doc Halo give us a call to see how we can help with your after hour answering service needs. If you are interested in purchasing the Doc Halo app you […]

Every company has to deal with customer complaints. If customers are not satisfied with the care they receive after complaining, they will probably turn to one of your competitors instead. If customers are satisfied with the care they receive, they are likely to leave the interaction with a higher opinion of your company! Watch this […]