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One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet […]

Call centers often get a bad rep because of the myths about them. Unfortunately, these myths usually get their way around. Some of the most common ones are the following: Call centers cost more than their worth This is probably the most common misconception about call centers. And this is the reason why there are […]

People usually buy from companies that they love. And what fosters that love? A great customer service experience. How Your Customer Service Affects Your Brand These days, customers no longer spend their money based on what they hear and see on ads. They base it on the customer’s experience on the brand. Recently, businesses had […]

If your business thrives on feedback from your customers, then it’s important to make customer service a priority in your business. A lot of customer service skills can be taught but there are certain traits that can make one deliver exemplary customer service. This is why it’s crucial to find the right employees for your […]

Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation […]

Customer service is not just a department. It goes beyond the rules and policies that are set in place to make sure that customers get the best experience with your brand. It’s a philosophy that should be embraced by every employee in your organization. Creating a Culture of Customer Service The key to creating a […]