Bad customer service is an extremely common occurrence. In fact, most of us have experienced it at some point. Many people who have bad customer service will complain about it to the manager. Others will say nothing about it and simply take their business elsewhere.
However, there have been quite a few cases reported where people have done something drastic because they were not happy with the customer service. Mr. Wang is an example of someone who overreacted to the bad customer service that he experienced. He was a Chinese Maserati owner. He was so angry that he drove the car to an automotive fair and used a sledge hammer to smash it into pieces.
Keep in mind that the car cost $420,000. Mr. Wang finished off by displaying a banner that decried the bad customer service he got from Maserati. The crowd was very shocked to see such an extreme reaction.
You may be thinking, “That sort of thing seldom happens.” While that is true, it is important to remember that bad customer service can still have negative consequences. When people experience negative customer service, they often tell their family members and friends not to use that particular business. This can cause a business to lose customers, which will ultimately ruin the business.
Many people think that it is ruin for people to complain about the type of service that they get from a business. However, people spend their hard-earned money on a product or service. They expect it to be excellent. If service is not up to par, then they have a right to say something about it.
You do not need to allow yourself to become a victim of customer backlash- talk to Contact One today. They will be able to help you with live answering service options for your business that can prevent customer frustration.