As a small business owner, it is up to you to find new strategies for growing your business. Whether you are just starting out or looking for new ways to achieve success, it is important to consider how customer service plays a role in your future. The following small business success tips focus on tools for improving customer service:
Use the following resources to learn more about complying with HIPAA regulations and delivering excellent customer service. With the answering services of Contact One Call Center, you can offer friendly and reliable customer support. Contact us at (800) 278-3347 to learn more today. (more…)
In the information age, accessibility is one of the most important factors that customers look for in a company. When you and your employees do not pick up the phone, you are dampening your customer service and potentially losing some clients. (more…)
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. (more…)
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following. (more…)
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)
In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted. (more…)
“The accuracy of the information we receive is exceptional. It helps to make us look our best.”
A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center.
Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and WSTA (Western States Teleservice Association), and Governors Council on Small Business.
Judy maintains her full-time presence at Contact One, overseeing company growth and development, quality maintenance, and marketing and sales projects.
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”