As your practice grows, you may realize that there is a need to outsource some of your routine tasks in order to be more productive and efficient at work.
Phone call management is one of the most commonly outsourced tasks in the healthcare industry. As you may know, handling phone calls in your field is not the same as with other industries.
First, you are dealing with calls from patients whose information must be securely protected at all times. Second, these calls have to be handled by a well-trained person who is familiar with the urgency of the medical field. So, when looking for a medical answering service, it’s important to find one that is HIPAA compliant.
What is HIPAA?
HIPAA or Health Insurance Portability and Accountability Act of 1996 is a law that aims to protect the privacy of patient information. It establishes national standards for processing electronic healthcare transactions and requires healthcare organizations to implement these.
Why opt for HIPAA-compliant?
Non-compliant of HIPAA regulations can cause hefty fines on both the medical institutions and the medical answering service company. HIPAA violations can cost thousands of dollars and put your company and your employees in a bad position.
When you hire an answering service that is HIPAA-compliant, you are not just making a huge step in preventing these hefty penalties; you are also giving your patients peace of mind, knowing that you, their trusted healthcare provider, is doing all they can to properly protect their information.