Why Phone Support Is So Valuable for Ecommerce Business

Ecommerce is a rapidly growing and expanding industry. If you are planning on opening an ecommerce business, it is important to make sure that you have excellent customer service strategies in place. Since customers and retailers do not have face to face interactions during an ecommerce transaction, you will want to find other ways to help your clients feel secure and supported. Setting up a call center is one great way to help your ecommerce business thrive. Here is a look at why phone support is so valuable for ecommerce business.

Provide Timely Responses

In order to attract and keep customers, you will want to make sure that you provide timely responses to any questions that may arise during a transaction. By offering 24/7 phone support, you will be able to make sure that your customers are able to reach a live person whenever they have a question or concern that needs to be addressed.

Ensure Fantastic Customer Service

Since nearly all of your interaction with your customers will be online or over the phone, you will want to set up a phone support system that is focused on customer service. If a customer has questions or concerns about their order, they will feel more confident if they are able to speak to a live representative over the phone.

Offer a Personalized Touch

To make sure that your ecommerce business thrives, it is essential to offer personalized touches that are similar to those that a customer would experience in a traditional retail environment. Phone support will provide your customers with the human interaction that they need to buy your goods or services with complete assurance.

For more information about the benefits of hiring an answering service for your ecommerce site, get in touch with Contact One. Our secure messaging and answering company provides the Phoenix and Tucson areas with all types of phone support. Call us at (800) 278-3347 to receive more information about our full range of phone answering services.

Reliable Strategies for Building Customer Trust

As the owner of a business, it is of the utmost importance that you build a solid and loyal base of customers. One of the best ways to ensure that your customers return again and again is to take the time to build trust and positive relationships with all of your clients. Hiring an answering service to take calls is one great way to make sure that the needs of your customers are met. Read on for an overview of some reliable strategies for building trust with your customers.

Focus on Excellence

Your customers will trust your company if they feel that you take pride in the quality and excellence of your work. As a company policy, it is important to stress the importance of high quality performance and service in all of the work that you do. By focusing on excellence, you can guarantee the satisfaction of your customers.

Keep a Positive Attitude

There may eventually come a time when your company slips up and makes a mistake. Rather than getting upset or frustrated, you can think of mistakes as opportunities to show your customers that you care. Keeping a positive attitude and fixing mistakes quickly will demonstrate to your customers that you have their best interests at heart.

Hire an Answering Service

In order to trust your company, your customers will need to feel like you are always there to address their questions or concerns. To make sure that your calls are always answered in a timely manner, you may want to consider hiring an answering service. Call center professionals will be highly trained in the art of customer service.

At Contact One, we are thrilled to offer top rated customer service, answering, and support for our clients throughout Phoenix and Tucson. When you hire our answering service, you can rest assured that your customers will always be able to get ahold of one of our representatives. For more information about the benefits of hiring us, give us a call at (800) 278-3347.

Make Booking Appointments Easier for Your Clients

The easier you make things for your clients, the more likely it is that they will continue to work with you. Since customer loyalty is key for many businesses, you might want to look into an answering service or call center to increase your availability to your clientele. Take a look ahead and learn more about how you can make life easier on your clients.

Constant Accessibility

It’s reasonable to expect someone from your company to be available during business hours, but not everyone operates during those times. College students may be in class throughout most of the day, and people who work night shifts might need to catch up on sleep while the rest of the community goes through the usual hustle and bustle. There are many people who operate on irregular or unconventional schedules, but these people deserve your company’s attention as much as anyone else. When you work with a call center that is available at all times, you can make sure you don’t alienate these people and instead set the stage for continued loyalty.

Increased Sales

Not only is being unavailable to customers detrimental to their willingness to work with you; it can also prevent you from making more sales. Since more sales means more success, you never want to miss an opportunity. You can’t expect clients to commit to services or products without having their questions or concerns acknowledged, however, which may be done through an in-person meeting. Your call service and customer service professionals can help arrange these meetings, even during off hours.

Contact One has decades of experience in making it easy for clients to book appointments. If you are looking to improve your customer service in Tucson and run a more effective business, please do not hesitate to visit our website or give us a call at 1 (800) 278-3347 for more information about our company.

Why Your Customers Prefer to Speak to a Live Representative

In a society that is as quick-paced as today’s, people look for simplicity. Rather than spending hours navigating seemingly impossible mazes just to be kept on hold for an hour, you can let your customers communicate with real people through an answering service. This makes life more convenient for you and your customers, and it establishes a sense of mutual respect between both parties.

No Automated Mazes

Frustration is bad for business. If you want your customers to consider you the only provider for the service or product that you offer, you’ll need to make it easy for them to resolve any problems they might come across. Unfortunately for many businesses, this entails a lengthy and confusing ordeal with automated messages that lead the caller in one direction or another, but not always with the greatest degree of accuracy. With a live representative at a call center, on the other hand, this process can be expedited.

Enhanced Convenience

Part of the problem with automated answering systems is that it can be extremely difficult to actually find what you are looking for; and if additional questions come up along the way, you might have to start the process over. When customers speak to live representatives, they have the opportunity to have a real conversation, ask for advice, and get to the bottom of the problem quickly and efficiently. Customers appreciate this, which can reflect in your success and company reviews.

Mutual Respect

For many customers, it is genuinely nice to hear a real person’s voice when calling the customer service department. Having a call center take calls and treat customers like the people they are shows a sense of respect, and it encourages your clientele to feel the same.

Let Contact One help make sure your customers always have the opportunity to speak to a live representative, even when you’re not available. You can give us a call at 1 (800) 278-3347 or visit our website to find out how we can improve your customer service experience.

A Look at America’s Biggest Customer Service Complaints

 

Customer service, whether handled in person or through a call center, is a central element of successful businesses. However, there are many common complaints that customers and service representatives run into on a daily basis.

I can’t speak to a human.

The biggest customer service complaint customers have is the inability to speak with a human being. Customers often become frustrated when they must listen to several minutes of a robotic voice listing off a menu of items, especially when that menu does not contain the solution the customers need. Though using this type of menu system can streamline problems in a quick fashion, it should be utilized minimally.

I am disconnected all the time.

Many customers become angry after they have been disconnected from the representative they have been working with, especially if they were already waiting for an extended period of time. Unfortunately, this can happen due to poor cellphone service and spotty connections. To combat this annoyance, representatives can ensure their phone records are updated to call the customer back.

The representatives repeatedly ask me for the same information.

As customers are moved between service departments, they may be asked for the same details about their problem and their personal information. This can become frustrating to customers. Many customers may not understand each department’s requirement to verify certain information or get a firsthand account of the customer’s problem.

The salesperson was rude or too pushy.

Whether in person, by phone, or through instant message chat, some customers may become unhappy with how they are being treated by a service representative. Customers expect to receive a certain level of respect and caring from their representative. This is crucial to keep customers happy and continuing to do business with companies.

By working with Contact One Call Center, we can help businesses all over the United States with afterhours customer support, as well as live chats and appointment setting. Please call us at 1-800-278-3347 to learn more.

What You Need to Look for in a Medical Answering Service

 

Many medical practices have a designated medical answering service to handle phone calls made during nonbusiness hours or to schedule appointments. When you are considering contracting a medical answering service, there are a few key requirements that you want to look for.

Extensive Knowledge

When connecting your patients and medical practice with a medical answering service, you need to ensure that your patients will speak with someone who can help them as well as you would. The only way to be sure your patients will be in safe hands is by trusting an answering service with extensive knowledge and experience. A knowledgeable medical answering service will have representatives who can provide expert information on all kinds of medical services and practices.

Around-the-Clock Availability

Emergencies can happen at any time of the day or night, and you may not be available at all times. A medical answering service should offer 24/7 availability to set appointments for your patients. This service should also have the necessary connections and information to connect patients with nearby urgent cares or emergency healthcare providers.

HIPAA-Compliant Services

The Health Insurance Portability and Accountability Act, or HIPAA, is a necessary addition to protect patients’ from having their medical information disclosed. Just as your medical practice must comply with HIPAA rules and regulations, you need your medical answering service to be compliant. You must look for the answering service that will protect your patients’ private information for the good of your patients and your own practice.

Contact One Call Center has a qualified and HIPAA-compliant medical answering service for the convenience of our medical practice clients. We strive to provide the same level of service and dedication that you provide for your patients. Our call center is based in Tucson, AZ, but we gladly work with clients across the entire United States. Please visit our website or call 1-800-278-3347 to learn more about our many available services.

More Helpful Call Center Articles:

1. Why Customer Service Matters
2. Utilizing an Answering Service to Help with Your 24/7 Customer Response
3. 3 Essential Elements Your Customers Look For
4. Rules for Building Your Business with Social Media
5. New Challenges Small Business Owners Face in 2015