In the information age, accessibility is one of the most important factors that customers look for in a company. When you and your employees do not pick up the phone, you are dampening your customer service and potentially losing some clients. (more…)
When looking for a call center it is important to consider the type of service you need. There are three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set appointments and more. The decisive factor should be based on the service you require to assist your customers most effectively. (more…)
I’ve talked about Customer Service Philosophy before, and I would like to expand on my thoughts. I believe the heart of small business thrives on the idea that good service, for most businesses,starts with a plan. (more…)
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. (more…)
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following. (more…)
I just got back from a wonderful fly fishing trip on on the San Juan River. My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of 16 hours on the river with Jeremy, when you think about it how often do you hire a small business to provide a service that you spend 8 hours in one day with that person. Providing this level of service could be daunting for most people. (more…)
Text Messaging for Physicians deemed “Unacceptable” by JCAHO
Since the early 2000s, text messaging has been a mainstream communication. Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication. Lately for businesses, the use of text messaging has come under scrutiny due to policies and regulations that it does not adhere to. (more…)