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I called my bank recently and found that they, like many companies these days, had changed their phone directory so that dialing zero doesn’t immediately send you to customer service. My need didn’t fit into a clearly defined service option, and pressing zero did nothing, so I listened to the automated message a few times […]

Bringing in an outside answering service is a big decision for business owners, but can be a great addition. Experienced answering services like Contact One can improve customer service experiences, increase sales, and save you time and money. If you are considering hiring an outside answering service, look for a company with these attributes   […]

Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford […]

Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours. When a patient calls, they may be in pain or not feeling well. For this reason, it is important that the patient gets the answers they need quickly. Fast […]

Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s success, so we make it our priority to ensure it’s a great one. At Contact One, we are proud to go above […]

Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can be difficult at times when dealing with certain issues and clients. It is important to know how to deliver consistently excellent customer service, and what things […]