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In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted.

Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business.  I have to ask myself why this is, and the answer I come across […]

A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.

No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls.

“The accuracy of the information we receive is exceptional. It helps to make us look our best.”

A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center. Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and […]