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No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following.

I just got back from a wonderful fly fishing trip on on the San Juan River.  My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of  16 hours on the river with Jeremy, when you think about it how often do you hire a […]

Text Messaging for Physicians deemed “Unacceptable” by JCAHO Since the early 2000s, text messaging has been a mainstream communication.  Primarily used for its ease of convenience and efficiency, text messaging has branched out from being a personal form of communication to an enterprise wide form of communication.  Lately for businesses, the use of text messaging […]

Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service.

A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price.  For the doctor, it is most important that they receive timely and accurate messages.

If you are looking for a Live Chat Support Service, you have found the right place.  We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls.