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Easy access to support for your customers is a cornerstone of good customer service. The easier you make it for your customers to contact your business, the more likely they are to become repeat customers in the future. By providing multiple avenues of communication for your customers, you make contacting your business as convenient as possible. […]

If you’ve enjoyed our recent posts, then check out these links for more reading about customer service and e-commerce best practices. Get in touch with Contact One Call Center at (800) 278-3347 to improve your answering services, appointment setting, or order taking. Businessweek.com shares more tips for handling a stressful customer situation. Shopify.com shares e-commerce […]

If your company had a loyal customer for life, what would that mean for your company? It would mean that you had someone who would represent your brand in a positive way and tell others about your excellent products or services. In addition, a lifelong customer would bring in a consistent revenue stream for decades. […]

Customer loyalty is essential for business success. Retaining key customers with excellent support and service increases the customer’s lifetime value. Happy customers will come back to do repeat business with you. This video shares interviews with three business owners in the Denver, CO area. The owners discuss their tactics for maintaining a loyal client base. […]

What’s your most valuable business asset? Most people would say it’s their real estate holdings, equipment, or even personnel. What about your business reputation? If your business has a bad reputation online or in the community, then it could negatively impact your sales and revenue for years to come. Here are a few easy ways […]

What do you do when a customer confronts you with a problem or complaint? This can be one of the trickiest and most stressful situations for a business owner. At Contact One Call Center, we specialize in diffusing stressful conversations. Our customer service team follows these four steps for handling stressful customer interactions. These tips […]