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No one really likes to get stuck with an automated response system. Talking to a live person over the phone is so much easier and less time consuming. Customers often get frustrated and annoyed when they have to deal one. One customer had a specific question regarding his account with a particular company. So he […]

There are several components to a good medical answering service, but one of the most important jobs of any service is to remain HIPAA-compliant. Compliance isn’t just part of a good customer service experience for your patients; it is also the law. At Contact One Call Center, we’ve developed a medical answering service solution that gives your […]

How An Answering Service Can Increase Your Law Firm’s Profits How easy is it for new clients to reach your law firm? If you don’t have an answering service, you could be missing out. An answering service is an important part of providing support to your existing clients and of attracting new business. Watch this […]

Easy access to support for your customers is a cornerstone of good customer service. The easier you make it for your customers to contact your business, the more likely they are to become repeat customers in the future. By providing multiple avenues of communication for your customers, you make contacting your business as convenient as possible. […]

If you’ve enjoyed our recent posts, then check out these links for more reading about customer service and e-commerce best practices. Get in touch with Contact One Call Center at (800) 278-3347 to improve your answering services, appointment setting, or order taking. Businessweek.com shares more tips for handling a stressful customer situation. Shopify.com shares e-commerce […]

If your company had a loyal customer for life, what would that mean for your company? It would mean that you had someone who would represent your brand in a positive way and tell others about your excellent products or services. In addition, a lifelong customer would bring in a consistent revenue stream for decades. […]