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When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger. Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations. […]

When something goes wrong with a customer’s order or appointment, that customer can become angry. The customer has spent time and money to get their product or service from your company, and when things don’t work out, the customer may feel cheated. Enter the call center representative. Many times receiving a phone call from a customer […]

In 1972, Bhutan’s leader, Dragon King Jigme Singye Wangchuck coined the term “gross national happiness.” He was trying to come up with a way to measure the quality of life in Bhutan. The concept caught on and the Centre for Bhutan Studies actually came up with a survey that could measure the population’s happiness using […]

An unstable economy showing sluggish growth can be disheartening for small business owners. While you may feel pessimistic about your outlook for growth in 2014, there are a few strategies you can use to strive in a down economy. Below we’ll discuss a few ways to thrive in the coming year: Focus on Repeat Customers […]

Customer service encompasses every area of your business, from the moment you pick up the phone, to appointment setting, through to the sales transaction. Smaller businesses and organization striving to grow cannot afford to make customer service mistakes. Failure to provide excellent customer service can result in lost sales and even negative word of mouth […]

At Contact One Call Center we know that top-notch customer service is vital to growing your business and keeping customers happy.  Below is a great example of a business going above and beyond to make a customer happy and help solve their problem: Lego’s Letter to A Seven Year Old Boy Last Christmas, a seven year […]