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Have you enjoyed our recent blog posts? If you are looking for more customer service and small business tips, then head to these websites. To get help managing your phone calls, appointments, orders, and more, get in touch with Contact One Call Center at (800) 278-3347. This post on FutureSimple.com shares five ways to provide great customer […]

Starting a business is a life-changing event that can either bolster or hinder your financial and professional success. Many would-be entrepreneurs have a great idea for a product or service, but become intimidated or uncertain of the details needed to launch their new venture. If you are considering starting your own business, then review these […]

Hiring customer service representatives means looking for personalities that will shine on the phone. If you are looking to recruit new hires for your customer service team, then consider the following four traits: A Positive Attitude Some people will always think the glass is half empty. In customer service, you want to lean toward candidates who […]

When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger. Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations. […]

When something goes wrong with a customer’s order or appointment, that customer can become angry. The customer has spent time and money to get their product or service from your company, and when things don’t work out, the customer may feel cheated. Enter the call center representative. Many times receiving a phone call from a customer […]

In 1972, Bhutan’s leader, Dragon King Jigme Singye Wangchuck coined the term “gross national happiness.” He was trying to come up with a way to measure the quality of life in Bhutan. The concept caught on and the Centre for Bhutan Studies actually came up with a survey that could measure the population’s happiness using […]