Jeff studied Information Technology at Northern Arizona University. He joined Contact One Call Center in 1992 as a programmer, and began working with technical issues and system network maintenance. Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues.
Jennifer graduated from Northern Arizona University in 1996 with a major in Liberal Arts and a minor in Spanish and Spanish Culture; she began her career at Contact One a year later. As Director of Human Resources, Jennifer is responsible for employee compliance with company policies and standards. She also works closely with clients and…
How often do you tell your colleagues, employees and co-workers how much you appreciate them? You can tell them any day of the year. There should be no special occasion required to tell an employee they’re doing a good job. Surprise compliments to show appreciation can help make your employees feel appreciated year long. Here…
It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives. Before blogging even existed, internet users communicated through e-mail and instant…
A solution to get Arizona’s economy back on track. Judy Wood, owner of Contact One Call Center, wrote an op-ed regarding renewable-energy legislation. She goes into detail on how the legislation will get Arizona’s economy back on track. Follow the link to read more about this. http://azstarnet.com/news/opinion/article_41bfc92d-963d-5c76-a2bb-e4a80c2fe684.html
Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in…
6 Quick Reminders That Will Help You with Your Next Call I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette. 1) Answering the phone on the 3rd ring shows the person on the other end…
1.) Acting like or using a voice tone demonstrating you don’t care. 2.) Making the customer wait because you don’t feel like dealing with them. 3.) Telling the customer you will follow-up with them, and then fail to do so.
Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it. For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment. Or how about “You Go, We Follow,” for one single number where you…
The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service…
Regardless if it’s business or social, the things you do to make a good first impression are the same. Here are some tips to assist you in leaving a good impression every time you meet someone new. These tips can be utilized face-to-face, on the phone or over the internet.
I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport. My first failed customer service experience was calling a major transportation that promptly greeted me with a…