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Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. When clients call your business, the treatment they receive plays a key role in their perception of your services and your competency. While voicemail is an effective method of managing messages and communications, this solution cannot deliver the […]

Customer service is an essential element of any company’s success. The businesses that make an effort to keep their customers happy tend to do the best. If you want to please your customers, you have to know what they want. Keep reading to learn about some of the features for which your customers look in […]

Small businesses have to perfectly navigate the challenges of their industry while finding the best way to keep customers happy. Use the following guide to learn about some common small business obstacles and how to overcome them. Struggling to Stay in a Certain DirectionAs a small business, you have to be flexible enough to grow […]

Focusing on your customer service efforts can help you improve the way you do business. Spending too much time on services that do not improve your customer relations could be bad for your company, though, which is why it is important to see how they are benefiting or hindering you. Keep reading to find out […]

Social media is a valuable tool in the corporate world and it can help your business grow. Keep reading to find out how you can use social media to your advantage. Use Social Media for Customer Service One of the biggest benefits of using social media is the way it allows you to communicate with […]

Small businesses have to work hard to make an impact in their industries and to stay afloat. If you own a small business, keep reading to learn about some of the challenges you might face in the upcoming year and what you can do about them. Figuring Out the Right New Tools to Use Technology […]