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You may have set a regular schedule for your business but your customers have not. It can be tricky especially if you’re in a service industry. Your customers will have needs that may arise after business hours. And you can’t simply ignore these calls. If you’re in a healthcare industry, ignoring these calls can endanger […]

Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You […]

Technological advancements have now made it possible for many businesses to expand globally. Because of this, certain adaptations need to be made for a company to reach a wider audience. One of these adaptations is catering to the communication needs of a non-English speaking audience. How a Bilingual Call Center Can Benefit Your Business Hiring […]

Customer interactions are vital in every business. Whether in-person, through email, or over the phone, the way you or your employees handle that interaction can make or break your business. When it comes to phone interaction, customers have a certain set of expectations. A thorough understanding of what those expectations are, can help you come […]

As a small business owner, you wear many hats. You are your company’s salesperson, marketing agent, accountant, and in some cases, you may even be the webmaster. Playing all of these roles alone can be exhausting. This is why a professional answering service is a must-have for every small business. An answering service is a […]

Over the years, customer expectations have increased. Research suggests that over half of consumers expect to speak to a friendly agent. In fact, in many cases, a friendly demeanor is valued more than fast resolution or shorter hold time. This is why it’s important for any call center to have a well-structured and ongoing training […]