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If you’ve been paying attention to current marketing strategies, you will notice that they are usually targeted towards a certain group – the millennials. They are men and women who are born between 1980s and 2000s. Why the millennials? In the U.S. alone, there are over 80 million millennials, which represents over 25% of the […]

If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it […]

Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business:   It motivates you to innovate. It’s too easy […]

Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to […]

Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history. […]

Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]