Learn the Importance of a Medical Answering Service

Learn the Importance of a Medical Answering Service

The primary goal of your medical office is to provide your patients with the best available care. To ensure that your patients are able to easily access their information, book appointments, and speak with practitioners after business hours, you may want to hire a medical answering service to take your calls. Here is a closer look at how a medical answering service can improve your clinic.

Provide Around the Clock Answering

Medical emergencies can happen during any time of the day or night. If one of your patients needs to make an appointment or speak to a doctor right away, they will be pleased to learn that your medical answering service is open on a 24/7 basis. Your medical answering team will be trained to answer calls at any time of the day or night, and they can forward urgent cases to the appropriate extensions.

Comply With HIPAA Practices

HIPAA, or the Health Insurance Portability and Accountability Act, provides patients with important guarantees about the confidentiality and privacy of their medial information. By hiring a medical answering service to take your patient’s calls, you can rest assured that all of your communications are in full compliance with HIPAA rules and regulations.

Ensure Patient Satisfaction

During the middle of the workday, your medical offices may be very busy with activity. Outsourcing your calls to a medical answering service will allow you to ensure that all of your patients are satisfied with the attention and care that they receive over the phone. By providing your patients with prompt answering and clear information, your medical answering service will improve their experience with your offices.

At Contact One, we are pleased to offer medical answering services throughout the Tucson area. When you book medical answering services with our call center, you can rest assured that our workers have been trained in HIPAA regulations. Give us a call at (800) 278-3347 to set up medical answering services for your office.

Here Are Some Common Customer Complaints

Here Are Some Common Customer Complaints

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Despite your best efforts to provide your customers with fantastic products and services, it is impossible to completely avoid customer complaints. By hiring an experienced call center to handle your customer’s inquiries, you will be able to address their concerns in a professional and timely manner. To help you anticipate some of your customer’s concerns, here is an overview of some common customer complaints.

“Your product does not meet my expectations.”

If your business sells a specific product, there may be certain customers that find that their expectations are not met by the goods that you have for sale. A call center representative can handle this issue by clarifying the capabilities and expected performance of your product. If the product is defective, you can also offer your customer a full replacement. In certain cases, however, your customer may have unrealistic expectations about how your product is able to function.

“I have been waiting on hold for too long.”

Long wait times over the phone can lead to unhappy customers. To keep your customers happy, and ensure that their needs are met efficiently, you can outsource your calls to a local call center. The duty of your call center representatives will be to answer the questions and concerns of your customers, without placing them on hold for extended periods of time

“I can’t access a certain feature on your website.”

Many of today’s business transactions are performed over the internet. When a customer is unable to contact you through your website, their next action may be to call your customer service phone line. Once they have reached your company over the phone, you will be able to help them troubleshoot the issues that they are having with your site.

When you are in need of friendly call center staff in Tucson, be sure to work with Contact One. We are pleased to offer secure messaging and after hours support to businesses throughout the Tucson and Phoenix areas. Give us a call at (800) 278-3347 to learn more about how our call center team can help you respond to your customers.

Tips for Building Your Small Business

Tips for Building Your Small Business

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Every business must start somewhere, and there is no defined road map for running a successful business. However, there are some factors that you should consider when trying to get off the ground. Read ahead for a few tips you can use to build your small business.

Engage With Your Customers

Thanks to the social media boom, it’s easier for businesses to connect with and engage clients. This means you can reach out to potential clients, customers, and patients using the internet. Make accounts on social media platforms like Facebook and Twitter, and remember to regularly update your content. Engage with your customers to give the man or woman behind the curtain a relatable personality.

Make Yourself Available

If you want to build up your small business, you should understand your target audience and what they’re looking for. In order to do this, you need to make yourself available to your customers. Listening to their needs and offering your support will help to build relationships, which will ultimately turn into a growing following. If you’re already having trouble making yourself available, consider a call center. It’s great news when your business grows quickly, but you should be prepared to handle the volume. If you’re falling behind and missing calls, try working with an answering service.

Remember to Budget Carefully

Since it could be a while before your business takes off, you should be as careful as possible with your budget. If you don’t think you’re quite ready for a receptionist in the office, a call center could be the right choice. This is an affordable alternative to an in-house employee, which means your finances won’t be so tight.

Taking care of everything yourself can be tough, so let the professionals at Contact One help. We are an answering service in Tucson, and we’re committed to helping you be there for your customers. Call us at 1 (800) 278-3347 or visit our website if you might be interested in our services.

How to Better Support Your Patients

How to Better Support Your Patients

Answering Service / Call Center Support

No matter what industry you work in, you should do your best to make sure the people you interact with feel taken care of. If you work in the medical field, a medical answering service can help you make sure your patients feel this way. Keep reading to find out how to better support your patients.

Don’t Miss Calls

When a patient is in need, it’s important that someone is there to take the call. No matter how dedicated or skilled you are, sometimes there’s just no way you can take every call yourself. When the waiting room fills up and you need to focus your attention elsewhere, you can rely on a medical answering service to take the overflow calls. This will ensure that your patients aren’t left hanging while you’re tied up.

Ensure Security

The last thing you want is for your patients’ health information to leak, which is why you should always use secure lines and messaging. Hiring a secure medical answering service will protect your patients, and furthermore, it will show them that you care about their wellbeing, whether they’re currently in your waiting room or at home. The right answering service will be compliant with HIPAA protocol.

Offer Your Full Attention

If you’ve ever been in a short-staffed situation, you know how hectic it can be. Your medical answering service will allow you to focus on the people you’re in front of while the call center professionals take care of your other patients. The patients in your facility will appreciate the focused attention, and you’ll be able to do a better job of taking care of their needs.

Contact One can help you support your patients by taking secure calls so you can focus on those who need your immediate attention. Please don’t hesitate to stop by our website or call us at 1 (800) 278-3347 to see how a medical answering service in Phoenix can help your practice.

Does Your Office Really Need a Receptionist?

Does Your Office Really Need a Receptionist?

Receptionist Services

If you have been considering the idea of hiring a receptionist for your business, you may have thought of many advantages. However, an answering service can offer better customer service, alert management to any pressing business, and take calls at any time of day or night. Keep reading to see why your office really does need a receptionist.

Excelling in Customer Service

Customer service experiences can range from positive and reaffirming to catastrophic and detrimental to your relationships. If you want your business to take its customer service to the next level, a receptionist may be just what you need. Answering services will handle the responsibility of taking phone calls and handling customers’ questions and concerns while you focus on other aspects of your business. Customers are more likely to remain loyal if they are treated with respect, and your receptionist can do an excellent job of nurturing your customer base.

Keeping You Posted

One of the nice aspects of having a receptionist is the versatility it offers. If a call comes in that would be best for you to take yourself, your receptionist can forward it to you; whether this means your landline or your mobile phone, you won’t be in danger of missing a conversation that you should be a part of.

Operating Day and Night

Keeping your doors open all day and night is typically not practical, but you also don’t want to miss calls that come in after business hours. When you have an off-site receptionist that takes calls on your behalf, you don’t need to worry about missing out on business that knocks on your door at the wrong time.

Have you realized your office’s need for a receptionist? Call Contact One at 1 (800) 278-3347. The team at Contact One offers after hours support, disaster preparedness, and answering services in Phoenix. You can learn all about us by heading over to our website today.

How Bad Customer Service Experiences Can Impact Your Business

How Bad Customer Service Experiences Can Impact Your Business

Customer Service

Customer service is more important today than it ever has been before, thanks to the widespread availability of customer opinions and testimonies online. A bad customer service experience can turn a customer off to your business, and he or she might tell others as well. If you don’t want to spend your time on damage control, read on to see how bad customer service experiences can impact your business.

Loss of Repeat Customers

Even customers who have been loyal to your business for years are not under any obligation to continue offering you patronage, so you should be sure to treat them with respect. A bad customer experience can sway customers to try out other options rather than work with you, which is the opposite of what you want for your business. Consider hiring customer service professionals to keep everyone happy.

Tarnished Reputation

A single customer who has a bad service experience and decides to move away from your business may be enough of a hit; unfortunately, news of the unpleasant experience can spread quickly. A dissatisfied customer may post on social media about the experience, and this is even more dangerous if the person is particularly upset. This takes away from the reputation of your company and can directly reflect in your sales.

Damage Control

It’s never a good idea to let a bad customer service experience go. Instead, you should do what you can to make up for it and keep your customers. Constantly catching up on damage control will take your attention away from other responsibilities, however, and it can add unnecessary stress. Work with customer service professionals to make sure all of your patrons are happy with the way they are treated.

You don’t want to let your customers down, and you won’t have to when you work with Contact One. We are an answering service serving California and many other areas, and customer service is one of our many specialties. Please don’t hesitate to call us at 1 (800) 278-3347 for more on our services.

Unexpected Benefits of a Call Service

Unexpected Benefits of a Call Service

Answering Service / Call Center Support/ Blog

Your business needs someone to answer the phones, but your staff may be too busy handling other tasks to give customers their full attention on the phone. An answering service or call center presents the perfect solution, and it comes with some added advantages that you might not have thought of. Here is a look at some of the unexpected benefits of a call service.

Take Care of Your Customers

Although you might expect customer care to be an inherent benefit of hiring a call service, you might be surprised at the difference that it can make. Today’s customer service comes in many different forms, but the traditional method of calling a customer service line should still be a viable option. When your customers decide to make the call, your call center can make sure they’re not disappointed. With friendly, experienced professionals handling the phones, you can rest assured that your customers are properly cared for.

Handle Any Amount of Calls

It can be difficult to get to everything on the agenda when the phones are ringing off the hook, and you only have a few employees to answer them. When your call volume gets to be a bit too much to take on, hand the reigns to your answering service. Missing a call can potentially mean missing out on valuable business, and your call center will ensure that no call goes unanswered.

Speak the Language

Being bilingual is quite the asset in today’s society, and it represents one of the more unexpected benefits of a call service. A tense situation can become even more frustrating if you can’t understand the other person; a call center with bilingual employees can efficiently resolve problems and answer questions.

Does an answering service in Chicago seem like something that could benefit your company? Call the Contact One team at 1 (800) 278-3347 or check out our website. Our call center can help you with after-hours support, disaster preparedness, and much more.

Organize Appointments for Your Office

Organize Appointments for Your Office

Answering Service / Call Center Support/ Blog

It’s nice to see business picking up, because it means you’re heading in the right direction, but it might also mean that you need some outside help. You can always keep things under control by taking appointments, and an answering service can help answer your calls as well as integrate technology into the appointment process. Read on for more on organizing appointments for your office.

Maintain Order

Addressing everyone’s needs at the same time is impractical and inefficient, and you won’t be able to give each person the attention they deserve. Setting up an appointment system will help you keep order in the workplace and ensure that every customer, client, or inquirer is heard. This keeps the chaos to a minimum and allows you to focus on the task at hand with a clear mind.

Use a Call Service

Whether organization is not your strong suit or you simply don’t have the time between your other responsibilities, taking appointments is much easier when you use a call center. Your answering service will be available to take calls at any time during the day or night, so people can call in and set up an appointment whenever it is convenient for them to do so. You can’t be available at all times, which is a reason to set appointments in the first place; your call center will fill up your appointment book and let you take care of business.

Integrate Technology

Using technology to stay organized is a must these days, and your call center can help you make the most of yours. Technological integration allows your answering service to keep your calendar updated at all times so you know what’s on the schedule as soon as it’s put there.

Taking appointments can help you keep your business organized, but you might need some help nonetheless. Contact One is an answering service serving Dallas that offers after hours support and secure messaging services. Please feel free to visit our website or call us at 1 (800) 278-3347 to see how we can help you.

Streamlining Overhead Costs for Your Small Business

Streamlining Overhead Costs for Your Small Business

Answering Service / Call Center Support/ Blog

When you start a small business, you need to think about all of the expenses it will take to keep it up and running. A call center can help you save money on employee wages, be reached after work hours, and concentrate on your customers. Continue reading for more on streamlining overhead costs for your small business.

Fewer Employee Hours

In order to keep business efficient and everyone happy, you’ll need to offer your employees the hours they need without wasting money on unnecessary shift pay. Using a call center to handle customer service questions and concerns will reduce the need to keep more employees on the clock; since you can’t always predict when you might receive a surge of calls, this can be a great failsafe.

Booking After Hours

As a small business owner, you know how much it costs just to keep the lights on. Rather than coming in early and staying open late, utilize a call center. Your call center representatives will be able to take calls before you open and after you close, so you’ll never have to worry about whether you’re missing important calls. If a particularly urgent call comes through, your call center can let you know about the issue so you can address it yourself if you so choose.

Focusing Your Attention

Customer service is an essential component of modern business, but it might not be your forte. If you would rather stick to other aspects of your job, you can let a call center take care of your phone calls. In this way, you are streamlining overhead costs for your small business as well as allowing yourself to play the role that fits you best, which can increase your profit.

If you are looking to streamline overhead costs for your small business, call Contact One at (800) 278-3347. Our call center in Tucson can ensure that you never miss an important call, and we offer disaster preparedness and after hours support. Visit our website for more information.

A Quick Look at HIPAA Compliant Technologies and Practices

A Quick Look at HIPAA Compliant Technologies and Practices

Blog/ Medical Answering Service

HIPAA is the Health Insurance Portability and Accountability Act, and for the last two decades it has improving security in the field of healthcare. In order to uphold HIPAA principles, medical answering services must handle certain technologies and administrative principles with special care. Here is a quick look at HIPAA compliant technologies and practices.

Technology

Although you don’t necessarily need to use a specific type of technology in order to be HIPAA compliant, the tech that you use does need to be up to par. Security has always been inherently important, but now cyber security has been playing an increasingly essential role. Your files should be protected from hackers in order to protect the rights of your patients and their privacy; allowing criminals to access information like medical records and personal details can be detrimental in a variety of ways. Those who access the files should also have their own logins for accountability purposes.

Administration

Implementing the right kind of technology is a start, but it takes human influence to enforce HIPAA compliance. This is why your company should perform risk analysis and management as well as conduct training in security management as well as information access management. Following the right practices will keep everyone on the same page and make it easy to remain HIPAA compliant.

Importance

Any medical facility should strive to be HIPAA compliant, as it represents a commitment to security, responsibility, and accountability. Failing to comply with these technologies and practices can make your company less legitimate in the eyes of the public, and it can leave you susceptible to real security issues.

Being HIPAA compliant is important, and the Contact One team can help. We are a Dallas answering service and call center that offers after hours preparedness and secure messaging. Please feel free to visit our website or call us at (800) 278-3347 to learn more about us.

Author: nupointAdmin

Learn the Importance of a Medical Answering Service