Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. (more…)
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. (more…)
Contact One Call Center has been nominated for the “Customer Excellence” Award by the Better Business Bureau. (more…)
Judy Wood (our CEO here at Contact One Call Center) was selected to be on the Arizona Council for Small Business. (more…)
Many Doctors use an answering service to handle after hour calls. Finding a reliable medical answering service is not difficult but will take a little time. (more…)
Websters dictionary defines an answering service as: a commercial service that answers telephone calls for its clients. What! That’s it? I propose a new definition.
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Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.