Patient Wait Time and Customer Service

Patient Wait Time and Customer Service

Answering Service / Call Center Support/ Customer Service/ Medical Answering Service/ Physicians/Health Care

Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)

How to Hire a Great Answering Service

How to Hire a Great Answering Service

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Finding a great answering service is not as difficult as it sounds.  It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.

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Answer When They Knock and Increase Your Sales*

Answer When They Knock and Increase Your Sales*

Blog/ Customer Service/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor. (more…)