Category: Customer Service

Get Me a Person!

Get Me a Person!

Client Communication/ Customer Service/ Customer Support

No one really likes to get stuck with an automated response system. Talking to a live person over the phone is so much easier and less time consuming. Customers often get frustrated and annoyed when they have to deal one.

One customer had a specific question regarding his account with a particular company. So he decided to give them a call. The first thing he heard was a prerecorded response instructing him to press one for one thing, press two for another and so on. However, there was one little problem. His unique circumstances, along with the concerns he had, was not really covered in the menu options given to him by the automated system.

Because the menu options weren’t in his favor, he just decided pressed zero. He figured that a representative or at least an operator could assist him better by pressing it. Isn’t this what you’re supposed to press when you just want to talk to a human being? Turns out, he hit the zero a bunch of times only to be bounced right back to the main menu and prompted to start all over again. Talk about getting the run-around!

In addition to being redirected several times, he found himself having to repeat things over and over, which was very unsatisfying. He thought that maybe saying a certain keyword would connect him to someone. Instead, he just got an automated response, “I didn’t catch that,” and was redirected for the fifth time. Eventually he just screamed at the phone, “Get me a person!”

Can you guess what happened next? You got it! “I didn’t catch that. Press one for …”

When speaking with a live person, customers can be sure that someone will be there to actually listen to concerns and address unique circumstances. Let’s face it. A robot or a prerecorded message just won’t be able to relate to someone like a person can. Good thing that Contact One’s call center connects with contractors, small businesses and professional establishments to give customers the opportunity to talk with a real receptionists on a 24 hour basis.

Media Summary

Media Summary

Customer Service/ Marketing and Sales
How An Answering Service Can Increase Your Law Firm’s Profits
How easy is it for new clients to reach your law firm? If you don’t have an answering service, you could be missing out. An answering service is an important part of providing support to your existing clients and of attracting new business.
Watch this video to learn how you can boost your law firm’s profits by hiring an answering service. An answering service means that your firm is always available to existing and new clients, even after-hours, when you’re on other calls, and during lunch breaks. An answering service can boost your efficiency by helping you manage your business more effectively.
If your business needs an answering service, call Contact One Call Center. We can help with everything from live chat to after-hour call answering. Let us help you build a better customer service experience for your clients. Call us today at (800) 278-3347.

What Would A Lifetime Customer Mean For Your Business?

What Would A Lifetime Customer Mean For Your Business?

Customer Service/ Customer Support

If your company had a loyal customer for life, what would that mean for your company? It would mean that you had someone who would represent your brand in a positive way and tell others about your excellent products or services. In addition, a lifelong customer would bring in a consistent revenue stream for decades.

Happy Customers Want Others To Know About The Company

A happy customer is going to go out of his or her way to make sure that everyone knows about the incredible company that he or she does business with. This person will be sure to highlight your great customer service, low prices or whatever else sets you apart from the competition. In short, you are getting free advertising and positive brand exposure from a credible source.

Loyal Customers Won’t Shop Anywhere Else

Customers who are loyal to your company are guaranteed sources of revenue for your company for years to come. Instead of having to constantly search for new customers, you have a base that you can build upon for as long as you own the company. As time goes on, the brand will become popular enough that people will come to you instead of the company having to solicit customers through advertising.

Satisfied Customers Will Pay More

Those who have come to rely on your products or services will pay more to ensure that they get the type of quality that they expect. This means that you can charge more than your competition and still stay in business. The extra profit that you make can then be reinvested into higher salaries for workers or charitable donations that benefit the community. Doing things that benefit your workers and the community provides your business with more positive attention that yields even higher levels of customer loyalty.

A lifelong customer is important to a company in a variety of ways. Loyal customers provide the type of positive brand exposure that your company needs to grow and thrive. In addition, the increased revenue and profit gained from each loyal customer can be used to help your company cement its reputation as the only company in the area to do business with.

Ready to take the next step toward making your customers more loyal to your business? Call Contact One today.

More Customer Service Help Articles:

  1. Get Me a Person!
  2. How Bad Customer Service Experiences Can Impact Your Business
  3. Phone Etiquette: There’s a Right Way
  4. Lego Demonstrates Amazing Customer Service
  5. Customer Service Fixes: What To Do When You Do It Wrong

These Links Provide Information About How We Can Help Your Business Grow

These Links Provide Information About How We Can Help Your Business Grow

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Discover tips to help boost your business on these helpful websites. Contact One Call Center offers many business-boosting services, including answering services and chat support. Call us at 1-800-278-3347 for more information!

How Contact One Call Center Can Give Your Business the Edge It Needs

How Contact One Call Center Can Give Your Business the Edge It Needs

Blog/ Customer Service

With so many businesses offering so many services, it is essential for business owners to find the edge that will set them apart from the competition. Getting outside help from a company like Contact One Call Center is an easy way to reach out to customers and give your brand more visibility. Find out how our business can give your business the edge it needs:

Answering Your Phones

Consumers want answers to questions as soon as they pop up. That is why it is essential to focus on your company’s phone service. If you are unable to answer phones due to other responsibilities, you may miss out on gaining new clients! Our answering services make it easy to handle your work while also providing a friendly voice to interact with potential clients on the phone.

Taking Orders

Does your business sell products or services online? Companies who offer online sales must be able to keep up with client shopping styles. Not all consumers make online purchases during regular business hours. If your website cannot handle orders after these hours, you will lose customers! Contact One Call Center offers these services to boost your business.

Setting Appointments

Prevent potential customers from choosing your competitors by making it easy to set appointments at all times. Working with Contact One Call Center is an easy way to make sure consumers can schedule an appointment at any time! We will answer calls and set up online appointment requests.

Live Chatting with Customers

You never know when a potential client will have a question. That is why it is important to provide a live chat service. Let our staff handle online inquiries with our amazing live chatting options!

 

If you want to boost your business with extraordinary customer service, let us help you accomplish your goals. Contact One Call Center makes it easier than ever to reach out to customers and create loyalty. Give us a call at 1-800-278-3347 for more information!

 

Which Businesses Benefit Most from Answering Services

Which Businesses Benefit Most from Answering Services

Blog/ Customer Service

All businesses strive to provide the best customer service in order to encourage customer loyalty. However, handling this service on your own may be difficult. That is why it is a good idea to seek outside assistance from a professional answering service! Your business is sure to benefit from an answering service if it falls into one of these fields:

Health Care Professionals

Are you a physician, dentist, veterinarian, or general health care specialist? If so, an answering service is a must-have for your office! Medical professionals spend their time at the office working with patients, leaving administrative staff to handle other responsibilities. Staff may be unable to answer calls when speaking with patients at the office. An answering service ensures that all calls receive answers.

Small Businesses

Answering services benefit many different types of businesses, including small local businesses. Hair salons, nail salons, and other service industries that rely on appointments must always be available to answer the phone. If all employees are busy catering to in-house clients, phone calls may be left unanswered! Make sure you schedule all of those incoming appointments by hiring an answering service.

Professional Services

If you work in a professional field such as law, real estate, or insurance, focusing on details is essential. Give yourself the time you need to focus on your responsibilities by hiring an answering service to focus on other business matters! An answering service can handle incoming calls and set up appointments while you focus on your trade.

Service Contractors

How can you schedule appointments if you are out handling contract work all day? Plumbing, heating and air conditioning, and cleaning contractors visit multiple homes each day. It is difficult to take calls while on the road or working in a home, which is why you need an answering service!

Contact One Call Center helps a variety of businesses connect with more customers with our amazing answering services. Learn more about our customer service benefits by visiting our website or calling us at 1-800-278-3347.

Additional Medical Answering Service Resources:

  1. How Medical Professionals Can Improve Messaging
  2. Why E-Commerce Is Becoming a Must-Have for SMBs
  3. Tips for Improving Patient Experience
  4. How to Make It Easy for Customers to Contact Your Business
  5. Answer When They Knock and Increase Your Sales*

Why Customer Service Should Be A Top Priority

Why Customer Service Should Be A Top Priority

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

Your customers are the foundation for your business, making customer service the most important area of focus in your company’s day to day operations. Even if most or all of your business comes from e-commerce, your customers will still have high expectations for phone, chat, and email support that may enhance the Web shopping experience. Here is a closer look at the impact that an investment in customer service can have on your business.

Negative customer experiences can drive away new customers

When customers have a negative experience with any business, a common response is to tell others about it. These stories about negative customer service experiences could easily keep away potential new customers, particularly because people are more likely to discuss negative shopping experiences than positive ones. Therefore, steps should be taken to increase customer satisfaction during every interaction a customer may have with your company.

It is less costly to retain customers than to attract new ones

Returning customers are an incredibly valuable asset to your company, because the cost of bringing an existing customer back is much lower than the cost of marketing strategies necessary to draw in new customers. With a large base of loyal customers, you can also rely to an extent on word-of-mouth marketing to bring in new customers at a lower cost.

Customer service keeps your customers connected to your business

If a customer contacts your business through a customer service representative on the phone or via live Web chat, that customer will have a deeper connection to your company that will help to promote their continued patronage.

To improve the customer service you are able to offer to your patrons, call Contact One Call Center at 1-800-278-3347. We provide answering services, secure messaging, and after-hours customer support that can help your small business maintain strong customer relations without the added cost of hiring additional personnel. With locations in Seattle, Los Angeles and Arizona, we are ready to start the conversation with you today!

Tips for Enhancing Your Hospitality Services

Tips for Enhancing Your Hospitality Services

Blog/ Customer Service

Customer service is essential to the success of a business when running hospitality services. If your clients cannot get help when they need it, they might take their money elsewhere. If you want to make the most of your hospitality services, a call center can give you the edge you’re looking for.

Reservation Help

Your staff is busy working hard to keep your customers satisfied, which means that there is not always time for additional services. With the help of a call center, your customers can make reservations at one or many locations throughout the city. This easy access helps to ensure that all of your guests have everything they need to feel at home.

Literature Distribution

Customers often request literature that helps them get to know the area better. Instead of overloading your staff with this task, leave it to a customer service call center. This way, your employees can focus on more important tasks without withholding the literature from guests.

Location Information

Leave it to the answering service to inform your customers about your various offices and branches throughout the area. This will keep you reachable without encroaching on the time you and your staff have for other tasks.

Client Question Help

Whenever your customers have questions about your business, the call center can help. With live answering and web chat services, you can be sure that no client ever asks a question that goes unanswered.

Contact One Call Center is here to keep you accessible to your clientele. With our hospitality services and after-hours support, you know that your customer relations will be at an all-time high. We can help you excel in the world of hospitality with answering services that make it easy for your clients to find what they need. To learn more about hospitality help, please visit us online or call 1-800-278-3347.

More Customer Service Help Articles:

  1. Why Customer Service Should Be A Top Priority
  2. How E-Commerce Can Improve Your Business
  3. How Contact One Call Center Can Give Your Business the Edge It Needs
  4. Stay Informed in the Business World With This App
  5. These Links Provide Information About How We Can Help Your Business Grow

Why Quick Response Is Important When It Comes to Customer Service

Why Quick Response Is Important When It Comes to Customer Service

Blog/ Customer Service

Customers have been trained to expect fast services. If you want to keep your customer service in top form, you have to a have quick-response system. Technology can give you the speed that you need to get an edge over the competition. Instant chat and answering services will show your customers that you care about their business. Learn more about the need for speed in customer service in this video.

Contact One Call Center offers services to help you improve your customer service and provide the quick responses that your clients want. Visit our website or call 1-800-278-3347 to learn more about how we can help you relate to your clients.

Leaving Your Image to the Professionals

Leaving Your Image to the Professionals

Blog/ Customer Service/ Professional Services

In business, image is everything. When your clients call, they expect to reach professional answering services that are able to help with their needs. Hiring professionals to take over your phone customer service means major improvements for your company. Keep reading to find out how:

Real People to Handle After-Hours Support

Electronic systems can be frustrating for your clients, especially if they have a problem that requires immediate attention. When you put professionals in charge of your after-hours phone calls, though, they will be able to extend your company’s top customer service techniques to any time of day. When your customers can call in and talk to a real person, they will be more impressed with your business model, giving you a better corporate image.

Confidential Professional Services

Even if your business is in a field that requires strict confidentiality, a professional service can still be your ideal solution. By adhering to strict confidentiality policies and the custom protocols of your business, a professional service still meets your corporate standards. Your customers will get the top-notch service they expect without you needing to schedule staffers 24 hours a day. As a business owner, it is important for you to strive to reach new levels of customer service like this that keep your clients coming back for more.

Bilingual Services

If you have a diverse customer base, you can still find a way to cater to them all just by using professional services. Once your staff goes home for the evening, the professionals will offer bilingual services that allow everyone to communicate effectively. When Spanish-speaking clients are able to converse freely, they will be more likely to use your business again.

Contact One Call Center can offer you the professional help you need to show your customers the best sides of your business. Our call centers offer normal and medical answering services, disaster preparedness, and secure messaging so your business runs smoothly even when you cannot be there. Call 1-800-278-3347 today to start utilizing our services.