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Like most small businesses you probably miss a few phone calls a month, maybe the occasional call goes to voicemail.

What is an Answering Service and Does my Business need one?

Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.

In a survey published by American Express (here is the PDF) the Global Customer Service Barometer, 91% think customer service is important in determining whether they do business with a company. Also, most customers think companies take them for granted.

Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business.  I have to ask myself why this is, and the answer I come across […]

A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.