With more people heading to their computers instead of shopping malls to take care of their holiday shopping, it is important to maintain a strong web presence while offering superior customer service online. There are several ways to facilitate a better online shopping experience for your customers that will drive more business to you this holiday season and keep your business going strong well after the holidays are over. (more…)
Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism, and promptness. Here is a closer look at the importance of these qualities:
Privacy
Patient confidentiality is an essential element in the medical world. In order to feel comfortable and safe with doctors and medical staff, patients must feel confident that their personal information is being kept private and secure. Contact One Call Center employees are up-to-date on standards regarding patient confidentiality. All of our team members have studied the Health Insurance Portability and Accountability Act. This gives us the tools and knowledge to provide quality answering services that also cater to patients’ needs for privacy and security.
Professionalism
Medical offices can be some of the busiest facilities at all times during the week. It can be difficult to maintain professionalism while handling the needs of so many different patients. Hiring a medical answering service from a company like Contact One Call Center can help you increase the professionalism exhibited by your staff, allowing you to make a better impression with your patients as well as their family members. Our team members care about providing high-quality services. You can trust our team to act in a professional manner when handling your patients’ information.
Promptness
Responding to patients in a timely manner is another essential quality to possess in the medical world. Promptness is also important for transferring information regarding patient diagnoses, medication, procedures, and other patient concerns. When you work with the team at Contact One Call Center, you can depend on our prompt answering services to get patient information where it needs to be, when it needs to be there.
If you would like to learn more about the three P’s of medical answering services, then you can contact the team at Contact One Call Center. Visit our website or call us at 1-800-278-3347. Let us help you with your patients’ needs!
You can learn more about providing the best service for your customers by checking out these websites. Get more information from Contact One Call Center by giving us a call at 1-800-278-3347!
Speaking on the phone is a great way to interact with clients in any type of business. Using proper phone etiquette can help build a strengthen relationships with current and potential clients.
You can learn more about proper phone etiquette by watching this video. As you will see, elements such as volume, speed, and articulation are essential for providing the best communication through the phone. If untrained, people may tend speak too loudly, speak too quickly, and not enunciate their words while on the phone. That is why working with a trusted call center is such a great idea!
Contact One Call Center can help you reach out to your customers through the phone. Learn more about our answering services and after hours support by calling us at 1-800-278-3347.
Technology can serve as a great marketing tool for today’s companies. Having a good online reputation will allow you to gain more customers and build a stronger and more loyal client base. In order to build this reputation, you must provide great customer services, such as those offered by a call center. Read this guide to learn more about how a call center can improve your business’ online reputation:
Call centers can provide service 24 hours a day, seven days a week
Technology makes it easier for consumers to learn more about products and services without leaving the comfort of their own homes. You can appeal to the modern preferences of customers and potential customers by working with a call center that is available all day and all night. Clients will be able to get answers to their questions whenever they feel the need, allowing them to avoid the frustration associated with feeling lost or misinformed when looking for a specific product or service. This type of interaction will help clients develop a positive view of your company. Many customers that seek information online also review companies online. Happy customers are more likely to leave positive reviews on websites such as Yelp and Google Places.
Great customer service inspires positive online reviews
Having a friendly and knowledgeable team inside of your store is beneficial for providing great customer service to your current client base. Providing extra services, such as those offered by Contact One Call Center, will inspire your customers to spread the word by promoting your company through online reviews. Studies show that a majority of consumers, approximately 70%, regularly use the Internet to find reviews for local businesses. If your clients write online reviews that highlight the answering services and other extras offered by your company, then potential clients will be able to see how great your company is and look to you for what they need.
Contact One Call Center can help you gain the positive reputation that you seek. Contact us at 1-800-278-3347 to learn more about how we can enhance your customer service skills.
Enhance your customer service experience by using the many great features available from Contact One Call Center. You can learn more about these services by visiting the following websites or calling us at 1-800-278-3347!
Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:
If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!
The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.
As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.
If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.
Do you own a small business? If so, then you likely handle a lot of the responsibilities all on your own. Many small businesses that have been successful have found that with success comes even more responsibility, leaving them in need of some extra help. You can find this extra help with the call center services available from Contact One Call Center, which include these wonderful services:
These are just some of the after-hours and support services available from Contact One Call Center. Learn more about our answering services by calling us today at 1-800-278-3347.
Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.