Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. (more…)
No matter what type of company you run, customer service is an important aspect of your business strategy. Excellent customer service can help you to attract new business and attain a loyal following. (more…)
I just got back from a wonderful fly fishing trip on on the San Juan River. My guide Jeremy Nolan of Heads Up Fly Fishing has elevated my expectation of customer service. We spent a total of 16 hours on the river with Jeremy, when you think about it how often do you hire a small business to provide a service that you spend 8 hours in one day with that person. Providing this level of service could be daunting for most people. (more…)
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)