Why Customer Service Matters

Why Customer Service Matters

Answering Service / Call Center Support/ Blog/ Customer Service/ Receptionist Services

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Customers expect to be taken care of and treated with respect and dignity when they call a customer service representative. A quality customer service professional will handle customers’ problems in a timely and respectable fashion. Your customer service department may also notice which types of issues tend to pop up most frequently. Here is a closer look at why customer service matters.

Solve Problems Efficiently

When a customer has a problem with any given product or service that he or she has paid for, the customer service department will typically be the one to contact. Remember that if you want your customers to give you their business again in the future, you need to take care of any problems they may be dealing with now. Customer service aims to solve these problems and ensure that your patrons have a positive experience working with your company.

Treat Customers with Respect

Customers, customer service representatives, and managers are all people, and everyone deserves to be treated respectfully. Your customer service team needs to make sure that each individual gets a chance to explain his or her case to a receptive representative. Some customers will be calm and collected throughout the entire process, while others will get worked up; it’s important that your team keeps its cool and handles every situation in a dignified manner.

Recognize Common Issues

Your customer service department can actually provide some helpful insight for your business. If certain types of issues tend to pop up more than others, you can find a way to place greater emphasis on the problem area. Paying attention to these trends can make your business more welcoming and even more profitable.

If you’re looking to step up your customer service department, please feel free to call Contact One at 1-800-278-3347. Our call center specializes in disaster preparedness and secure messaging in addition to everyday customer service. You can learn much more about us by visiting our website today.

Utilizing an Answering Service to Help with Your 24/7 Customer Response

Utilizing an Answering Service to Help with Your 24/7 Customer Response

Answering Service / Call Center Support/ Blog/ Customer Service

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You never want to miss an important call, but you can’t be at work all the time; this is where an answering service or call center can help. This type of service keeps your customers happy while saving you money, time, and energy. Read on to see how 24/7 customer service from a call center can help your business.

Increase Convenience for Customers

Just about every working adult in today’s society has a busy schedule, and it can be difficult to juggle all of your tasks and responsibilities. A customer service system that operates 24 hours per day will cater to any type of schedule imaginable. This will allow people who work nights to get the assistance they need, even if it’s not during business hours.

Save Money on Operating

Keeping the lights on isn’t free, but turning your customers down could prove to be costly. An answering service will be able to take care of your customers’ needs at any time of the day or night. This means you won’t have to keep your business open longer than it needs to be just in case someone comes in to have a problem dealt with.

Don’t Worry About Hiring

Hiring new employees can be challenging in a few different ways; interviews, drug tests, background checks, and training all add up in terms of time, money, and manpower. When you use an answering service for your customer service department, you will not need to worry about these elements. Instead, you can focus on your immediate responsibilities and save some of your resources.

Are you interested in utilizing an answering service to ensure that your business runs as smoothly as possible? Feel free to get in touch with the team at Contact One or visit our website. We are happy to offer after hours support, medical answering, and more. Give us a call at 1-800-278-3347 for more information about us.

How to Make It Easy for Customers to Contact Your Business

How to Make It Easy for Customers to Contact Your Business

Answering Service / Call Center Support/ Appointment Management/ Appointment Setting

Easy access to support for your customers is a cornerstone of good customer service. The easier you make it for your customers to contact your business, the more likely they are to become repeat customers in the future. By providing multiple avenues of communication for your customers, you make contacting your business as convenient as possible. Here are a few of the ways you can open up the channels of communication with your customers to boost their overall customer service experience.

Live Chat

Chances are, many of your customers spend hours every day in front of their computers, both at work and at home. By offering live chat on your website, you make it convenient for your customers to get answers they need from your business without disrupting their daily activities. A customer who is interested in one of your services is much more inclined to open up a chat when they have a free moment in their work day than they are to remember to call you and ask about it later.

After-Hours Support

Depending on the nature of your business, your after-hours support may be as important—if not more so—as the customer service you offer during regular business hours. If you provide disaster relief services, medical services, or technical services, quality after-hour support is crucial. If your customers can’t count on your business to come through when they need your services the most, then they may not use your services at all.

Contact Page

The contact page of your website should clearly present all of the avenues your customers can use to communicate with your business. Even more important, make sure all of those avenues are closely monitored so your customers always get a timely response.

Let Contact One Call Center help you deliver the best possible customer support to your clients. We offer live chat services, after-hours answering services, and much more. To learn more about how we can help your business, call us at (800) 278-3347.

Patient Wait Time and Customer Service

Patient Wait Time and Customer Service

Answering Service / Call Center Support/ Customer Service/ Medical Answering Service/ Physicians/Health Care

Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes (more…)