Benefits of a Bilingual Call Center

Benefits of a Bilingual Call Center

Technological advancements have now made it possible for many businesses to expand globally. Because of this, certain adaptations need to be made for a company to reach a wider audience. One of these adaptations is catering to the communication needs of a non-English speaking audience.

How a Bilingual Call Center Can Benefit Your Business

Hiring the services of a bilingual call center is a smart choice for your growing diverse audience. Check out the following benefits:

It offers a more personalized and positive customer experience.
Hiring the services of a bilingual call center is one way of telling your customers that you care for them. Having agents who can speak their language provides a more positive experience for them. In fact, in one study shows that customers are willing to be put on hold if they know they can be connected to someone who can speak their language.
It helps improve conversion rate.
Customers feel more connected when they’re able to interact with someone who can fluently speak their language. If your company can provide that, it will help create a positive brand perception. This will aid in closing deals and encouraging your customers to spread the word about your business.
It reduces your operating costs.
Getting the services of a bilingual call center is a more cost-effective use of your resources. The cost of getting one is less expensive compared to the costs of recruiting, hiring, and training new employees who can speak the language of your audience.
It offers flexibility.
You simply cannot fire a newly hired employee when your call volume starts to drop. It isn’t practical either to get new hires for a certain period in a year when call volume increases. This is why getting the services of bilingual call center is a more practical approach. With them, you can scale up or down, depending on your company’s needs.

If you’re thinking of expanding your business, Contact One can help you provide great, 24/7 service to all of your customers.

3 Reasons Your Small Business Should Hire an Answering Service

3 Reasons Your Small Business Should Hire an Answering Service

Answering Service / Call Center Support/ Blog/ Receptionist Services/ Small Business

As a small business owner, you wear many hats. You are your company’s salesperson, marketing agent, accountant, and in some cases, you may even be the webmaster. Playing all of these roles alone can be exhausting. This is why a professional answering service is a must-have for every small business.

An answering service is a specialized service that can help screen your calls and forward them as needed. It’s a great help, especially for small businesses whose resources are limited. Here are some of the benefits of hiring an answering service:

Never Miss a Call
With a professional answering service, you’ll never miss a call again. You’ll have a dedicated call center agent who will take customer calls in less than three rings. Having your company calls handled promptly and professionally means you’re always open for business, even when you’re on the road, in a meeting, or tending to other business matters.

Provide Prompt Service
Even in a small business, every aspect of it means a lot – including phone calls. When there’s a delay in answering, or if there’s interruption while speaking with a customer – whether it’s background noise or other distractions, it may not portray a positive and professional image. An answering service solves this problem. A virtual receptionist who is professionally trained to handle business calls, will take calls promptly and politely.

Save Money
The cost of hiring an answering service is significantly less than hiring a full-time staff member to do what a virtual receptionist can. The salary alone of a full-time staff can be between $2,000 to $3,000 a month. Most professional answering services provide the same benefits as a full-time employee but won’t cost as much as hiring new staff.
Are you a small business owner tired of wearing all hats to keep your company moving along? Contact One Answering Service based in Tucson, Arizona is ready to help take something off your plate. Our agents take calls 24/7, regardless of your industry. To learn more about our services and to get a quote for your specific business needs, call 1 (800) 278-3347.

Why Use an Answering Service?

Why Use an Answering Service?

Answering Service / Call Center Support/ Blog

An answering service can benefit your business no matter what industry you specialize in.

Answering service companies like Contact One can take your calls in place of a receptionist, handle calls from your customers after hours, and handle call overflow during your company’s peak hours. Hiring a call answering service like this is a good investment for a few of the following reasons:

An answering service can help you gain new customers and keep existing ones.
If your existing and prospective customers encounter a busy line or when their calls go unanswered, they are more likely to move on to a competitor. Not only that, but a dissatisfied customer may share their negative experience with other people, which could translate to a bigger loss for your company.
An answering service elevates your brand.
Telephone service representatives at Contact One are trained in the art of phone communication. They are also provided with specific client information and protocols. Because of this, an answering service can ensure that calls from your customers inquiring about your product or service are handled professionally.
An answering service can save your time.
An answering service can free up your employees time from answering and returning phone calls. The time it saves can help your staff focus on addressing immediate customer needs and growing your business.
An answering service is a cost-effective solution for your business.
Having an answering service can help you save money. It improves the quality of your company’s customer service without hiring new staff and paying for additional phone lines. The cost for an answering service is just a fraction of what you would pay for a new employee and other related costs such as employee training and taxes.
An answering service is available 24/7.
Depending on your industry, a nine-to-five coverage may not be enough. When you outsource your calls to a call center, your calls will be answered and addressed appropriately 24 hours a day, 7 days a week. No missed calls would mean better customer satisfaction.

Contact One provides professional, 24-hour answering services. We can customize our services to meet the needs of your business. Contact us today to learn how our services can help grow your company.

Look at the Financial Benefits of an Answering Service

Look at the Financial Benefits of an Answering Service

Answering Service / Call Center Support/ Blog

As a business owner, it is important to find ways to reduce your operating expenses. If you are looking for a simple way to streamline your customer relations, while also saving money, consider hiring a call answering service. Your call answering service can take the place of a live receptionist, which will save you on salary costs and other expenses. Let’s review some of the terrific financial benefits that an answering service has to offer for your business.

Improve Customer Relationships

In order to keep your business financially healthy, you will need to make sure that you have terrific relationships with all of your customers. The team at your answering service will answer all of your calls in a courteous and timely manner. After you switch your phones over to a new answering service, you may find that your improved customer relationships help to make your business more profitable.

Ensure After Hours Service

For today’s businesses, it is often not enough to offer live answering service during typical work hours. To improve the financial standing of your business, you can set up your answering service to run 24/7. By making sure that your calls are always being answered, you can take advantage of business opportunities that may arise after your normal business hours have concluded.

Decrease Salary Costs

Hiring a live receptionist to answer your business’ calls can be very expensive. Rather than paying an entire paycheck for a new employee, consider saving money by working with a call answering service. You will find that your answering service rate is much more affordable than a monthly salary for a full time employee.

When you are considering setting up an answering service for your business, trust the team at Contact One to provide you with secure messaging and after hours support. Our call center in Tucson offers call center services to a variety of business around the local area. To learn more about how we can help you to cut costs, give us a call at (800) 278-3347.

How to Better Support Your Patients

How to Better Support Your Patients

Answering Service / Call Center Support

No matter what industry you work in, you should do your best to make sure the people you interact with feel taken care of. If you work in the medical field, a medical answering service can help you make sure your patients feel this way. Keep reading to find out how to better support your patients.

Don’t Miss Calls

When a patient is in need, it’s important that someone is there to take the call. No matter how dedicated or skilled you are, sometimes there’s just no way you can take every call yourself. When the waiting room fills up and you need to focus your attention elsewhere, you can rely on a medical answering service to take the overflow calls. This will ensure that your patients aren’t left hanging while you’re tied up.

Ensure Security

The last thing you want is for your patients’ health information to leak, which is why you should always use secure lines and messaging. Hiring a secure medical answering service will protect your patients, and furthermore, it will show them that you care about their wellbeing, whether they’re currently in your waiting room or at home. The right answering service will be compliant with HIPAA protocol.

Offer Your Full Attention

If you’ve ever been in a short-staffed situation, you know how hectic it can be. Your medical answering service will allow you to focus on the people you’re in front of while the call center professionals take care of your other patients. The patients in your facility will appreciate the focused attention, and you’ll be able to do a better job of taking care of their needs.

Contact One can help you support your patients by taking secure calls so you can focus on those who need your immediate attention. Please don’t hesitate to stop by our website or call us at 1 (800) 278-3347 to see how a medical answering service in Phoenix can help your practice.

Why People Don’t Want to Leave Voicemails

Why People Don’t Want to Leave Voicemails

Answering Service / Call Center Support

As technology advances, it changes the entire dynamic of our society and culture. Thanks to the surge in texting with mobile phones and the disappearance of landlines, people are much less inclined to leave voicemails. Some people even experience anxiety when they have to leave a voicemail, especially in a professional setting. Here’s a closer look at why people don’t want to leave voicemails.

Texting

It’s not always easy to listen to a voicemail while you’ve got something else going on, which is in stark contrast to text messaging. As technology has evolved and text messaging has blown up, voicemails have become less and less popular. Many people prefer texting because it’s easier to multitask when texting than when leaving or listening to a voicemail. Texts will also leave you with a transcribed copy of the point of the message, so you don’t have to rely on your memory after reviewing the information.

Declining Landlines

With the ever-growing boom of mobile phones, we have seen a steady and rapid decline in the use of landlines. When you send out a call from your landline and the other person doesn’t pick up, a voicemail is your only option to get your message across. In today’s society, many people will make calls from their mobile phones and then follow up with a text message instead of leaving a voicemail.

Anxiety

Technology has been growing so rapidly that some people aren’t very experienced in leaving voicemails. This can lead to anxiety, which can convolute the message you’re trying to leave.

Contact One is a call center serving Dallas that specializes in after-hours support and secure messaging. Please do not hesitate to give us a call at 1 (800) 278-3347 or head over to our website to find out how we can help you today.

Utilize These Tips to Attract and Keep Customers

Utilize These Tips to Attract and Keep Customers

Answering Service / Call Center Support

Your customers are the reason your business stays open, so you’ll want to do what you can to make them feel valued. It’s a good idea to hire an answering service so you can step up your customer service, and be smart about your branding. Keep reading and utilize these tips to attract and keep customers.

Work with an Answering Service

You never want to miss a call that could bring you business, but you can’t work around the clock. If you want to ensure that your customers and potential partners get through to your company when they reach out, you might want to consider hiring an answering service. These customer service professionals will be able to answer calls on your behalf, even when you’re not in the office.

Provide Excellent Customer Service

Hiring a call service doesn’t just help you catch all of the calls that come through. It can also improve your customer service department, which can bolster your reputation. Your customers will appreciate being acknowledged and treated with respect, which is the key to building a loyal customer base that will continue to keep your business open. Customer service is especially important in the age of the Internet, so do your best to satisfy your customers’ needs.

Brand Properly

People are attracted to brands that they recognize as trustworthy and legitimate. For this reason, your business’ image is crucial. Be sure to brand yourself in a unique way that appeals to a broad range of people. The more established your brand becomes, the more your customer base will grow.

If you want to keep the customers you attract, it’s wise to work with an answering service in Tucson like Contact One. We can help improve your customer service and offer disaster preparedness and after-hours support. Give us a call at 1 (800) 278-3347 or check out our website to learn all about us.

Unexpected Benefits of a Call Service

Unexpected Benefits of a Call Service

Answering Service / Call Center Support/ Blog

Your business needs someone to answer the phones, but your staff may be too busy handling other tasks to give customers their full attention on the phone. An answering service or call center presents the perfect solution, and it comes with some added advantages that you might not have thought of. Here is a look at some of the unexpected benefits of a call service.

Take Care of Your Customers

Although you might expect customer care to be an inherent benefit of hiring a call service, you might be surprised at the difference that it can make. Today’s customer service comes in many different forms, but the traditional method of calling a customer service line should still be a viable option. When your customers decide to make the call, your call center can make sure they’re not disappointed. With friendly, experienced professionals handling the phones, you can rest assured that your customers are properly cared for.

Handle Any Amount of Calls

It can be difficult to get to everything on the agenda when the phones are ringing off the hook, and you only have a few employees to answer them. When your call volume gets to be a bit too much to take on, hand the reigns to your answering service. Missing a call can potentially mean missing out on valuable business, and your call center will ensure that no call goes unanswered.

Speak the Language

Being bilingual is quite the asset in today’s society, and it represents one of the more unexpected benefits of a call service. A tense situation can become even more frustrating if you can’t understand the other person; a call center with bilingual employees can efficiently resolve problems and answer questions.

Does an answering service in Chicago seem like something that could benefit your company? Call the Contact One team at 1 (800) 278-3347 or check out our website. Our call center can help you with after-hours support, disaster preparedness, and much more.

Organize Appointments for Your Office

Organize Appointments for Your Office

Answering Service / Call Center Support/ Blog

It’s nice to see business picking up, because it means you’re heading in the right direction, but it might also mean that you need some outside help. You can always keep things under control by taking appointments, and an answering service can help answer your calls as well as integrate technology into the appointment process. Read on for more on organizing appointments for your office.

Maintain Order

Addressing everyone’s needs at the same time is impractical and inefficient, and you won’t be able to give each person the attention they deserve. Setting up an appointment system will help you keep order in the workplace and ensure that every customer, client, or inquirer is heard. This keeps the chaos to a minimum and allows you to focus on the task at hand with a clear mind.

Use a Call Service

Whether organization is not your strong suit or you simply don’t have the time between your other responsibilities, taking appointments is much easier when you use a call center. Your answering service will be available to take calls at any time during the day or night, so people can call in and set up an appointment whenever it is convenient for them to do so. You can’t be available at all times, which is a reason to set appointments in the first place; your call center will fill up your appointment book and let you take care of business.

Integrate Technology

Using technology to stay organized is a must these days, and your call center can help you make the most of yours. Technological integration allows your answering service to keep your calendar updated at all times so you know what’s on the schedule as soon as it’s put there.

Taking appointments can help you keep your business organized, but you might need some help nonetheless. Contact One is an answering service serving Dallas that offers after hours support and secure messaging services. Please feel free to visit our website or call us at 1 (800) 278-3347 to see how we can help you.

Streamlining Overhead Costs for Your Small Business

Streamlining Overhead Costs for Your Small Business

Answering Service / Call Center Support/ Blog

When you start a small business, you need to think about all of the expenses it will take to keep it up and running. A call center can help you save money on employee wages, be reached after work hours, and concentrate on your customers. Continue reading for more on streamlining overhead costs for your small business.

Fewer Employee Hours

In order to keep business efficient and everyone happy, you’ll need to offer your employees the hours they need without wasting money on unnecessary shift pay. Using a call center to handle customer service questions and concerns will reduce the need to keep more employees on the clock; since you can’t always predict when you might receive a surge of calls, this can be a great failsafe.

Booking After Hours

As a small business owner, you know how much it costs just to keep the lights on. Rather than coming in early and staying open late, utilize a call center. Your call center representatives will be able to take calls before you open and after you close, so you’ll never have to worry about whether you’re missing important calls. If a particularly urgent call comes through, your call center can let you know about the issue so you can address it yourself if you so choose.

Focusing Your Attention

Customer service is an essential component of modern business, but it might not be your forte. If you would rather stick to other aspects of your job, you can let a call center take care of your phone calls. In this way, you are streamlining overhead costs for your small business as well as allowing yourself to play the role that fits you best, which can increase your profit.

If you are looking to streamline overhead costs for your small business, call Contact One at (800) 278-3347. Our call center in Tucson can ensure that you never miss an important call, and we offer disaster preparedness and after hours support. Visit our website for more information.

Category: Answering Service / Call Center Support

Benefits of a Bilingual Call Center