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Sometimes a small mistake can cause huge problems for your business. If you have made an error that negatively affects a client, it is important to take action to rectify the situation as fast and as painlessly as possible. Keep reading to find tips that can help you handle the mistake before it turns into […]

A good call center improves a business’ customer service and helps open new lines of communication with their clientele. A bad call center could alienate customers, however. Keep reading to learn about some common call center mistakes so you can be sure to avoid them in your own business: Leaving the Customer in Hold Limbo […]

Without the benefit of face-to-face interaction, talking to customers on the phone can hinder your ability to offer good customer service. Use the following steps to improve the way your business interacts with your clients over the phone: Focus on the Way Your Representatives Sound If a person answers the phone with a bored tone […]

Technology has changed a great deal in recent years, making the way you do business different than ever before. New advancements in customer service and communication such as live chat have increased the potential to reach new markets and turn questions into sales. However, just because technology has progressed doesn’t mean that customers are looking […]

We live in a global world, and this is true even when you are operating a small business. Though your company may be based just in one office, you could attract customers from all over the country—and the world—if your marketing plan, website, and customer service are up to par. In order to grow your […]

No matter what product you sell or service you provide, it’s essential to have a streamlined website in today’s technologically-centered age. Your website should have answers to common questions about your company, a history of how you came to be, and a few different ways that customers can get in touch if they have issues […]