Why People Don’t Want to Leave Voicemails

Why People Don’t Want to Leave Voicemails

As technology advances, it changes the entire dynamic of our society and culture. Thanks to the surge in texting with mobile phones and the disappearance of landlines, people are much less inclined to leave voicemails. Some people even experience anxiety when they have to leave a voicemail, especially in a professional setting. Here’s a closer look at why people don’t want to leave voicemails.

Texting

It’s not always easy to listen to a voicemail while you’ve got something else going on, which is in stark contrast to text messaging. As technology has evolved and text messaging has blown up, voicemails have become less and less popular. Many people prefer texting because it’s easier to multitask when texting than when leaving or listening to a voicemail. Texts will also leave you with a transcribed copy of the point of the message, so you don’t have to rely on your memory after reviewing the information.

Declining Landlines

With the ever-growing boom of mobile phones, we have seen a steady and rapid decline in the use of landlines. When you send out a call from your landline and the other person doesn’t pick up, a voicemail is your only option to get your message across. In today’s society, many people will make calls from their mobile phones and then follow up with a text message instead of leaving a voicemail.

Anxiety

Technology has been growing so rapidly that some people aren’t very experienced in leaving voicemails. This can lead to anxiety, which can convolute the message you’re trying to leave.

Contact One is a call center serving Dallas that specializes in after-hours support and secure messaging. Please do not hesitate to give us a call at 1 (800) 278-3347 or head over to our website to find out how we can help you today.

Utilize These Tips to Attract and Keep Customers

Utilize These Tips to Attract and Keep Customers

Answering Service / Call Center Support

Your customers are the reason your business stays open, so you’ll want to do what you can to make them feel valued. It’s a good idea to hire an answering service so you can step up your customer service, and be smart about your branding. Keep reading and utilize these tips to attract and keep customers.

Work with an Answering Service

You never want to miss a call that could bring you business, but you can’t work around the clock. If you want to ensure that your customers and potential partners get through to your company when they reach out, you might want to consider hiring an answering service. These customer service professionals will be able to answer calls on your behalf, even when you’re not in the office.

Provide Excellent Customer Service

Hiring a call service doesn’t just help you catch all of the calls that come through. It can also improve your customer service department, which can bolster your reputation. Your customers will appreciate being acknowledged and treated with respect, which is the key to building a loyal customer base that will continue to keep your business open. Customer service is especially important in the age of the Internet, so do your best to satisfy your customers’ needs.

Brand Properly

People are attracted to brands that they recognize as trustworthy and legitimate. For this reason, your business’ image is crucial. Be sure to brand yourself in a unique way that appeals to a broad range of people. The more established your brand becomes, the more your customer base will grow.

If you want to keep the customers you attract, it’s wise to work with an answering service in Tucson like Contact One. We can help improve your customer service and offer disaster preparedness and after-hours support. Give us a call at 1 (800) 278-3347 or check out our website to learn all about us.

Rules for Building Your Business with Social Media

Rules for Building Your Business with Social Media

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ThinkstockPhotos-474068131 Social media is a valuable tool in the corporate world and it can help your business grow. Keep reading to find out how you can use social media to your advantage.

Use Social Media for Customer Service
One of the biggest benefits of using social media is the way it allows you to communicate with your customers. If you use social media as a customer service tool, you and your staff can offer your customers the quick responses they desire. Whether they are praising you about a certain service or complaining about a bad experience, if you interact with your customers on social media, it helps you maintain strong lines of communication.

Incorporate a Few Different Marketing Channels
185517378 The best way to use social media is to connect all of your marketing efforts through simple-to-use channels. You should create “follow” buttons on your regular website that take your customers directly to your social media pages. You can also encourage your customers to share content and media on your website by placing share buttons nearby.

Stay Active
If you want social media to work for you, you have to make an effort to use it regularly. You might even want to assign one or two of your employees to social media duty to ensure that your company is very active on these websites. The more that you post and encourage people to share, the more traffic you can expect to see on your business website. Figure out how you want to use your social media pages and make an effort to be as active as possible.

Contact One Call Center offers services that give you the time to focus on other parts of your business. From answering services to live chat services, we are here to help you optimize the potential of your business. To learn more about our services and how they can help you, visit us online or call 1-800-278-3347.

New Challenges Small Business Owners Face in 2015

New Challenges Small Business Owners Face in 2015

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iStock_000012401353XSmall Small businesses have to work hard to make an impact in their industries and to stay afloat. If you own a small business, keep reading to learn about some of the challenges you might face in the upcoming year and what you can do about them.

Figuring Out the Right New Tools to Use
Technology is constantly changing and bringing new tools that can benefit different kinds of businesses. It is important to figure out which of these tools will benefit your company, though. You do not want to waste a lot of time and energy on social media marketing if it does not actually benefit your business. Take your time finding tools that can actually help you find new levels of success in your field so they can enhance your company.

Avoiding Cyber Attacks
177237922 More and more businesses are becoming vulnerable to cyber attacks and breaches that put sensitive information at risk. You might want to use this year to beef up your security so you can avoid a cyber attack that could put your information and your customer’s information into the wrong hands.

Dealing with New Policies
New politicians bring new policies that can affect small businesses. Although there have been no major governmental changes yet, there is a possibility that decisions made on Capitol Hill can affect you and your company. It is important that your business is flexible enough to grow and change with new policies so you can survive the transition.

If you want to give your company the best chance to be successful in 2015, Contact One Call Center is here to help. We offer answering services, disaster preparedness, secure messaging, live chat, and other services that give you the ability to grow and to change with the times. Whether you are just starting out or you are trying to grow your business, we can help. For more information on our services, visit us online or call 1-800-278-3347.

Avoiding Common Business Growth Mistakes

Avoiding Common Business Growth Mistakes

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96890159 When a business owner launches a company, he or she hopes that it will be successful. People are not always prepared for business growth, though, especially if it happens quickly. Read on to find out how you can avoid business growth mistakes that could hinder your company.

Lacking Customer Service
One of the biggest growth mistakes is to miss the opportunity to increase customer service efforts as the business grows. If you want to continue to offer your customers the best services, it is very important to make sure you are up to the new challenges of your customer service efforts. Hire more customer service representatives and get them properly trained so they can continue to keep your customers happy.

Spreading Your Company Too Thin
As your business starts to grow, you should develop a plan that helps you manage this growth without any major issues. Create a new business model to include any new services you plan to offer to compensate for the growth. Hire more employees if you need extra manpower. You might even want to outsource some areas of your business to ensure that your company can handle the demands that come with the growth.

Not Listening to the Customers
If your business starts to grow quickly, it is very important to listen to your customers to find out if you are still meeting all of their needs. The growth will not do you much good if it causes you to lose some of your most loyal customers. Spend some time listening to the public to make sure you are still offering the services they expect from your company.

Contact One Call Center is here to help you handle the new pressure of a growing business. With our answering services, secure messaging, disaster preparedness, and live chat services, we make it easy to continue to keep your customers happy. If you want to find new ways to improve customer service, we can help. To learn more, visit us online or call 1-800-278-3347.

Top Buzzwords in Call Center Technology

Top Buzzwords in Call Center Technology

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Call centers offer important customer service help that makes it easier to interact with your customers. Keep reading to learn about some of the most popular buzzwords in call center technology so you know what to expect when you sign up for this service.

Automatic Call Distributor
The automatic call distributor handles all of the incoming calls and sends them to the appropriate location. Most call centers develop a list of handling instructions and rely on skill-based routing technology to ensure that the automatic call distributor can send the calls to the right location.

Issue Tracking System
This system is designed to record customer service calls so businesses can keep records of any issues. Recording the information helps managers and the rest of the staff track the progress of the issue to make sure it is properly handled.

Knowledge Base
When you outsource answering services to a call center, they often require a list of important information about the business so they can handle all customer calls. This knowledge base ensures that the people at the call center can properly communicate with your customers and give them the right information when they call in with a question or a concern.

Speech Analytics
These applications help businesses determine the needs of their customers so they can figure out how to handle them. This technology can figure out cost savings, determine new ideas that can improve products, and find new sales opportunities. These applications can also alert you to competitive situations and help you figure out why customers stop working with your business.

Contact One Call Center is here to help you handle your customer service needs. Whether you need a little bit of help answering phones or you want to start utilizing live chat services, we can help. We provide services like disaster preparedness, secure messaging, medical answering services, and after-hours support to make sure your company has the help it needs to properly interact with your customers. To learn more, visit us online or call 1-800-278-3347.

Tips for Discovering Your Customer Sentiment about Your Business

Tips for Discovering Your Customer Sentiment about Your Business

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Without good customer service efforts, your business cannot grow. It is important to understand what your customers think about your company to determine if you need to change the way you handle your customer service. Keep reading to find out how you can learn about your customers’ sentiments about your business.

Look for Online Reviews
Customers often turn to the Internet to express their praises and concerns about a company. Checking out online reviews helps you determine what your customers think about your company. You might even want to utilize social media websites so you can interact directly with your customers and see their reviews right away.

Set-Up Feedback Services
If you can encourage your customers to give you immediate feedback, it helps you make necessary changes to keep the customers happy. You can ask for brief feedback in the store or send out emails to get feedback from your customers. This feedback could help you figure out how to keep your customers coming back to utilize your services again in the future.

Write a Blog
Writing a blog gives you a new way to interact with your customers and to hear what they think about your company. You can write posts that ask the customers for their opinions and open up the comments section so you can hear what they have to say.

Stay Up-to-Date About Industry News
News stories that affect your industry can affect your business. If a similar company has bad publicity, it is important to address the issue and show how your company is different before your customers start to think badly about your company.

Contact One Call Center is here to help you interact with your customers. Our answering services, secure messaging, disaster preparedness, and live chat services give you the help you need to optimize your customer service efforts. To learn more about our services and how they can help your company, visit us online or call 1-800-278-3347.

Worst Customer Service Practices of All Time

Worst Customer Service Practices of All Time

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Customer service is an integral element of a business and directly affects how well a company does in its industry. Poor customer service can severely hinder a business. Keep reading to learn about some of the worst customer service practices of all time so you can avoid them with your own company.

Poor Customer Service Representatives
Not everyone is cut out for a job in customer service. It is very important to take your time hiring people who can handle dealing directly with your customers. You might want to ask some practice questions during the interview that help you determine how a candidate will react in certain customer service situations. You should also work with new hires until you are sure they are ready to interact with customers.

Short Training Periods
Some companies only train their employees about customer service for a day or two. If you really want your staff to be able to interact with your customers, you have to make training an ongoing part of the job. As you continue to learn about new ways to offer customer service, you should share it with your staff so they can maintain the right kind of communication with your clients.

Difficulty Reaching a Business
Customers get very frustrated when they cannot reach a company when they want to talk to someone. If you want to optimize the potential of your customer service, you have to find ways to make your company more available to the public. Whether you work with an answering service or hire more customer service representatives, expanding your reachability will vastly improve the way your customers view your company.

Contact One Call Center is here to help you improve your customer service efforts. We offer answering services, secure messaging, order taking, reservation setting, and live chat services to give your business the help it needs. To learn more about our services and how we can help you reach out to your customers, visit us online or call 1-800-278-3347.

Tools for Effective Business Leadership

Tools for Effective Business Leadership

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When you are in a leadership position, it is important to set a good example for your employees. Use the following tools to effectively lead a successful business:

Handle Your Emotions
You will experience a wide range of emotions in the business world. If you want to remain an effective leader, though, it is important not to let your emotions sway your decisions. Instead of allowing anger or stress to dictate the way you make decisions, you should try to always consult the logical side of your personality.

Maintain a Positive Attitude
When you are in charge of a staff, it is very important to use a certain amount of enthusiasm. From giving positive feedback to maintaining an optimistic outlook, positivity can help you keep your company running strong. As a leader, it is really important to remember to stay enthusiastic whenever possible.

Try to Have Good Foresight
If you can anticipate changes in the industry before they happen, it helps your company stay current. Doing research and investing in your customer service efforts helps you keep your company at the forefront of your industry so you can achieve your optimal level of success.

Be Open for Communication
Communication is an extremely important aspect of any element of the business world. If you want to be a successful leader, you have to continue to improve your communication skills. Not only do you have to communicate freely with your staff, but you should also communicate with your customers to ensure that you are keeping them happy so they continue to give you their business.

Good leaders also know when to ask for help when they need it. Contact One Call Center is here to assist you with your customer service needs so you can optimize the success of your business. From answering services to order taking, we give you the assistance you need so you can focus on running your company to the best of your ability. To learn more about our services, visit us online or call 866-692-3670.

Making Your Customer Relationships Count

Making Your Customer Relationships Count

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Customer relationships are essential for any successful business. Devoting time and energy to your customer service to improve these relationships can greatly benefit your business and help you reach new levels in your industry. Here’s how you can make these relationships really count:

Communicate Better
Communication is the foundation of any good customer relationship. If you can make it easy for your customers to communicate with your company, it allows them to feel like you actually care about their business. Whether you start working with an answering service to ensure that your clients can always reach someone or you implement live chat services, it is important to improve the way you communicate to keep your customers happy.

Make Sure Your Customer Service Efforts Are Working
Implementing a wide range of customer service efforts does not matter if they are not helping your company. Take some time to measure your customer service levels to see which methods are effective and which ones are not doing much for your business. This helps you streamline the effective methods and devote more attention to improving your customer service efforts.

Ask for Customer Feedback
One of the best ways to determine if your customer service efforts are effective is to ask your customers. Get some customer feedback that helps you decide if you are doing enough to build and maintain strong customer relationships. Try to get feedback whenever you can so you can be sure that you are helping your customers get the services they need to keep them coming back.

Contact One Call Center can help you build stronger customer relationships and maintain successful business practices. We offer assistance like answering services, after-hours support, disaster preparedness, secure messaging, and live chat services to help you continuously communicate with your customers. To learn more about our wide range of services and how they can help you, visit us online or call 800-278-3347.

Author: Jeff Wood

Why People Don’t Want to Leave Voicemails