Hiring customer service representatives means looking for personalities that will shine on the phone. If you are looking to recruit new hires for your customer service team, then consider the following four traits: A Positive Attitude Some people will always think the glass is half empty. In customer service, you want to lean toward candidates who…
When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger. Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations….
Discover tips to help boost your business on these helpful websites. Contact One Call Center offers many business-boosting services, including answering services and chat support. Call us at 1-800-278-3347 for more information! Take a look at the importance of telephone communication in the business world in this article from Chron.com. Find helpful business telephone tips…
Your customers are the foundation for your business, making customer service the most important area of focus in your company’s day to day operations. Even if most or all of your business comes from e-commerce, your customers will still have high expectations for phone, chat, and email support that may enhance the Web shopping experience….
Utilize business resources that will help your company achieve new levels of success. Visit the links below to find newer and better ways to run your company and your customer service. Take advantage of the after-hours support and secure messaging services available from Contact One Call Center. With our help, you can always be available…
In business, image is everything. When your clients call, they expect to reach professional answering services that are able to help with their needs. Hiring professionals to take over your phone customer service means major improvements for your company. Keep reading to find out how: Real People to Handle After-Hours Support Electronic systems can be…
Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism,…
You can learn more about providing the best service for your customers by checking out these websites. Get more information from Contact One Call Center by giving us a call at 1-800-278-3347! Take a look at this page from the American Medical Association for a detailed description of the importance of patient confidentiality. Find…
Speaking on the phone is a great way to interact with clients in any type of business. Using proper phone etiquette can help build a strengthen relationships with current and potential clients. You can learn more about proper phone etiquette by watching this video. As you will see, elements such as volume, speed, and articulation…
Technology can serve as a great marketing tool for today’s companies. Having a good online reputation will allow you to gain more customers and build a stronger and more loyal client base. In order to build this reputation, you must provide great customer services, such as those offered by a call center. Read this guide…
Enhance your customer service experience by using the many great features available from Contact One Call Center. You can learn more about these services by visiting the following websites or calling us at 1-800-278-3347! Find a few simple tips for planning a corporate event in a hotel venue at USAToday.com. Get more information…
Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:…