Category: Blog

Leaving Your Image to the Professionals

Leaving Your Image to the Professionals

Blog/ Customer Service/ Professional Services

In business, image is everything. When your clients call, they expect to reach professional answering services that are able to help with their needs. Hiring professionals to take over your phone customer service means major improvements for your company. Keep reading to find out how:

Real People to Handle After-Hours Support

Electronic systems can be frustrating for your clients, especially if they have a problem that requires immediate attention. When you put professionals in charge of your after-hours phone calls, though, they will be able to extend your company’s top customer service techniques to any time of day. When your customers can call in and talk to a real person, they will be more impressed with your business model, giving you a better corporate image.

Confidential Professional Services

Even if your business is in a field that requires strict confidentiality, a professional service can still be your ideal solution. By adhering to strict confidentiality policies and the custom protocols of your business, a professional service still meets your corporate standards. Your customers will get the top-notch service they expect without you needing to schedule staffers 24 hours a day. As a business owner, it is important for you to strive to reach new levels of customer service like this that keep your clients coming back for more.

Bilingual Services

If you have a diverse customer base, you can still find a way to cater to them all just by using professional services. Once your staff goes home for the evening, the professionals will offer bilingual services that allow everyone to communicate effectively. When Spanish-speaking clients are able to converse freely, they will be more likely to use your business again.

Contact One Call Center can offer you the professional help you need to show your customers the best sides of your business. Our call centers offer normal and medical answering services, disaster preparedness, and secure messaging so your business runs smoothly even when you cannot be there. Call 1-800-278-3347 today to start utilizing our services.

How Start Up Companies Can Benefit from Live Chat

How Start Up Companies Can Benefit from Live Chat

Blog/ Customer Service/ Small Business

When you are just starting a business, everything that you can do to entice customers to return and bring new business will help. Live chat secure messaging services will give you a slight lead over your competition. Take advantage of a live chat service so your business can do the following:

Impress Customers

Customers are everything when you are trying to start and expand a company. This technologically-savvy addition to your business model will improve your entire image. A service like this can set your company apart from others in similar fields, giving you a better chance of making it big.

Be Available at All Times

If you are just starting out in business, it is more important than ever to be present for your customers at all times. Whether a current client is trying to ask a question about a product or a potential client is looking to see why they should give you their business, live chat is always there. This ensures that your customer base will always find the answers they need, which will give them more faith in your operation.

Look Like a Bigger Company

If your clients think you are bigger than you are, they will be more impressed with your business model. Implementing live chat services helps you expand your image and portray growth before you actually achieve it. With smart business services like these, your company will start to grow before you know it.

With the live chat, answering service, after-hours support, and disaster preparedness available from Contact One Call Center, you can find more success in the corporate world. We give you the services you need to optimize your business appeal and keep your clients completely satisfied. We also offer confidential medical answering services that abide by HIPAA regulations. Call 1-800-278-3347 to get started.

Get More Customer Service Tips With These Links From Around the Web

Get More Customer Service Tips With These Links From Around the Web

Blog/ Customer Service

If you want to optimize the way you communicate with your customers during and after your regular business hours, Contact One Call Center can help you with answering services, live-chat for your website, and industry-specific solutions tailored to your business needs. Check us out online or call 1-800-278-3347 for a complete look at our services.

  • Inc.com explains the importance of customer first impressions of your business.
  • See what OnPage can do to improve messaging for medical professionals at OnPage.com.
  • The Consumerist lists some online businesses that offer phone support and explores the benefits of this type of customer service.
  • Visit AdRants.com to learn about organizing an online promotion.
  • Know more about eCommerce success with this article from HowStuffWorks.com.

How Medical Professionals Can Improve Messaging

How Medical Professionals Can Improve Messaging

Blog/ Physicians/Health Care

Clear, effective communication is critical to anyone in the medical industry, so this should be an area to focus on when you want to improve your practice, draw in more patients, or simply get informed faster. It is not only important that you facilitate easy messaging between yourself and other medical professionals, but it is essential that your patients can pick up the phone and talk to a real person instead of a recording. (more…)

E-Commerce Tips for the Holiday Season

E-Commerce Tips for the Holiday Season

Blog/ Customer Service/ Marketing and Sales/ Small Business

With more people heading to their computers instead of shopping malls to take care of their holiday shopping, it is important to maintain a strong web presence while offering superior customer service online. There are several ways to facilitate a better online shopping experience for your customers that will drive more business to you this holiday season and keep your business going strong well after the holidays are over. (more…)

The 3 P’s of a Medical Answering Service

The 3 P’s of a Medical Answering Service

Blog/ Customer Service/ Physicians/Health Care/ Professional Services/ Small Business

Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism, and promptness. Here is a closer look at the importance of these qualities:

Privacy

Patient confidentiality is an essential element in the medical world. In order to feel comfortable and safe with doctors and medical staff, patients must feel confident that their personal information is being kept private and secure. Contact One Call Center employees are up-to-date on standards regarding patient confidentiality. All of our team members have studied the Health Insurance Portability and Accountability Act. This gives us the tools and knowledge to provide quality answering services that also cater to patients’ needs for privacy and security.

Professionalism

Medical offices can be some of the busiest facilities at all times during the week. It can be difficult to maintain professionalism while handling the needs of so many different patients. Hiring a medical answering service from a company like Contact One Call Center can help you increase the professionalism exhibited by your staff, allowing you to make a better impression with your patients as well as their family members. Our team members care about providing high-quality services. You can trust our team to act in a professional manner when handling your patients’ information.

Promptness

Responding to patients in a timely manner is another essential quality to possess in the medical world. Promptness is also important for transferring information regarding patient diagnoses, medication, procedures, and other patient concerns. When you work with the team at Contact One Call Center, you can depend on our prompt answering services to get patient information where it needs to be, when it needs to be there.

If you would like to learn more about the three P’s of medical answering services, then you can contact the team at Contact One Call Center. Visit our website or call us at 1-800-278-3347. Let us help you with your patients’ needs!

Create More Customer Loyalty By Visiting These Small Business Customer Service Resources

Create More Customer Loyalty By Visiting These Small Business Customer Service Resources

Blog/ Customer Service/ Professional Services/ Small Business

You can learn more about providing the best service for your customers by checking out these websites. Get more information from Contact One Call Center by giving us a call at 1-800-278-3347!

 

Phone Etiquette 101

Phone Etiquette 101

Blog/ Customer Service/ Professional Services/ Small Business

Speaking on the phone is a great way to interact with clients in any type of business. Using proper phone etiquette can help build a strengthen relationships with current and potential clients.

You can learn more about proper phone etiquette by watching this video. As you will see, elements such as volume, speed, and articulation are essential for providing the best communication through the phone. If untrained, people may tend speak too loudly, speak too quickly, and not enunciate their words while on the phone. That is why working with a trusted call center is such a great idea!

Contact One Call Center can help you reach out to your customers through the phone. Learn more about our answering services and after hours support by calling us at 1-800-278-3347.

Can a Call Center Improve Your Business’ Online Reputation?

Can a Call Center Improve Your Business’ Online Reputation?

Blog/ Customer Service/ Professional Services/ Small Business

Technology can serve as a great marketing tool for today’s companies. Having a good online reputation will allow you to gain more customers and build a stronger and more loyal client base. In order to build this reputation, you must provide great customer services, such as those offered by a call center. Read this guide to learn more about how a call center can improve your business’ online reputation:

Call centers can provide service 24 hours a day, seven days a week

Technology makes it easier for consumers to learn more about products and services without leaving the comfort of their own homes. You can appeal to the modern preferences of customers and potential customers by working with a call center that is available all day and all night. Clients will be able to get answers to their questions whenever they feel the need, allowing them to avoid the frustration associated with feeling lost or misinformed when looking for a specific product or service. This type of interaction will help clients develop a positive view of your company. Many customers that seek information online also review companies online. Happy customers are more likely to leave positive reviews on websites such as Yelp and Google Places.

Great customer service inspires positive online reviews

Having a friendly and knowledgeable team inside of your store is beneficial for providing great customer service to your current client base. Providing extra services, such as those offered by Contact One Call Center, will inspire your customers to spread the word by promoting your company through online reviews. Studies show that a majority of consumers, approximately 70%, regularly use the Internet to find reviews for local businesses. If your clients write online reviews that highlight the answering services and other extras offered by your company, then potential clients will be able to see how great your company is and look to you for what they need.

Contact One Call Center can help you gain the positive reputation that you seek. Contact us at 1-800-278-3347 to learn more about how we can enhance your customer service skills.