Tag: Customer Service

Quality Customer Service and the ‘WOW’Factor

Quality Customer Service and the ‘WOW’Factor

Blog/ Customer Service/ Marketing and Sales/ Small Business

Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business.  I have to ask myself why this is, and the answer I come across quite frequently is that businesses feel that quantity is more important than quality; however, I disagree. (more…)

How to Keep Hold Times to a Minimum and Customers Happy

How to Keep Hold Times to a Minimum and Customers Happy

Blog/ Customer Service/ Marketing and Sales/ Professional Services/ Small Business

No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls. You could over-staff but, you will end up having higher employee costs and lower productivity. You could let the callers wait but, eventually callers will hang up and find another company to do business with. Neither of those options would be good for the bottom line. (more…)