Customer-Centric Call Center in Portland

Elevate customer satisfaction and drive new business with Contact One’s exceptional answering service. It’s not just about good service; it’s about boosting your bottom line.

U.S.-based agents with English and Spanish support

Experience the power of a human touch. Our team, stationed in Portland, Oregon, delivers friendly, multilingual support in English and Spanish 24/7. Advanced technology is no match for the warmth of a genuine human connection.

Superior customer service

Transform the perception of customer service. Our agents, adept problem-solvers, are trained to understand your business intricacies. When customers must reach out, ensure they connect with professionals equipped to provide effective solutions and keep them satisfied.

Overflow call assistance

Even the best teams face overflow challenges. When your call volume surpasses capacity, our agents step in seamlessly. We complement your existing capabilities, ensuring customers never endure long holds and consistently receive the assistance they deserve.

Custom Pricing

Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

24/7 service call management, relaying service requests via text message
  • Calls per month: 50
  • Monthly coverage: 60 hours
  • Average monthly invoice: $120
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding
  • Calls per month: 1000-1200
  • Monthly coverage: 510 hours
  • Average monthly invoice: $4,750
Schedule management, relaying sales calls, message taking and call forwarding during overflow periods and while all staff are in the field
  • Calls per month: 200-250
  • Monthly coverage: 170 hours
  • Average monthly invoice: $580
After hours and weekends call management: Message taking and call forwarding to on-call attorney
  • Calls per month: 120
  • Monthly coverage: 90 hours
  • Average monthly invoice: $185
Call and schedule management, including appointment setting, when in-house team is unavailable
  • Monthly Coverage: 200 hours
  • Calls per month: 300
  • Average monthly invoice: $875
After-hours and overflow service call management for prompt, 24/7/365 response to emergency service requests
  • Calls per month: 330 during peak summer months
  • Monthly coverage: 220 hours
  • Average monthly invoice: \$625

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