Medical Answering Service in Chicago

Count on Contact One’s HIPAA-compliant call center in Chicago, designed to cater to healthcare providers of all sizes.

24/7/365 availability

Our medical answering service in Chicago ensures around-the-clock access for patients to schedule appointments or make reservations through our 24/7 appointment-setting service. In crucial situations, such as emergencies or urgent medical needs, our advanced on-call and call-forwarding schedules connect patients promptly with designated healthcare providers.

HIPPA-compliant technology and practices

Security remains our top priority. Our call center and medical answering services in Chicago strictly adhere to HIPAA regulations, utilizing robust technology and practices to prioritize confidentiality and safeguard protected health information.

Decades of experience serving practices of all kinds

Select for Contact One with confidence. With decades of experience, we cater to a diverse range of healthcare practices in Chicago and its surrounding areas. Whether you’re a chiropractor, OB/GYN specialist, psychiatrist, primary care physician, or part of any other medical field, you can trust us for comprehensive, round-the-clock patient service.

Custom Pricing

Our medical answering services in Chicago are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours patient calls, relaying urgent matters to on-call doctor via HIPAA-compliant instant message
  • Calls per month: 180
  • Monthly coverage: 130 hours
  • Average monthly invoice: $420
Collect caller data for medical team to access in real-time through online portal
  • Calls per month: 1000+
  • Monthly coverage: 425 hours
  • Average monthly invoice: $3,200
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
Overflow and after-hours appointment setting to supplement in-house staff capacity
  • Calls per month: 150
  • Monthly coverage: 120 hours
  • Average monthly invoice: $349
Full-time receptionist services: schedule management, appointment booking, call forwarding and message taking
  • Calls per month: 500+
  • Monthly coverage: 410 hours
  • Average monthly invoice: $2400
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