Portland Call Center and Appointment Setting by Contact One

Elevate Your Portland Business with Tailored Solutions

Our Portland Call Center and Appointment Setting services are meticulously crafted to suit the unique needs of the Portland market. Discover how we set ourselves apart to provide seamless human interaction that enhances your business and leaves a lasting impact on your Portland customers.

Integration that Enhances

At Contact One, we understand the value of a seamless customer experience. Our Portland-based call center becomes an integral part of your team, offering virtual receptionist services that go beyond traditional call handling. Our skilled professionals in Portland excel in appointment setting, smoothly integrating with your operations. They provide the same level of service as an in-house team member, with the added convenience of 24/7 availability.

Precise Communication, Every Time

When you entrust us with your customer interactions, you entrust us with your brand reputation. Our agents undergo comprehensive training to ensure they manage calls accurately and effectively on your behalf. Whether it’s call screening, message taking, or addressing queries, our aim is to provide accurate and valuable information to your Portland customers.

Custom-Tailored Solutions for Portland’s Diversity

Portland’s business landscape is as diverse as its culture, and we honor that uniqueness. Our Portland Call Center services are thoughtfully customized to align with the diverse needs of local businesses. We understand the dynamics of the city and design solutions that cater to your specific requirements, contributing to the satisfaction of your Rose City customers.

Decades of Excellence

With a legacy spanning over 30 years, we’ve been at the forefront of customer service. Since our establishment in 1980, we’ve evolved while retaining our commitment to human-centric, friendly response. Our Portland Call Center continues this legacy of excellence, enhancing your customer service capabilities.

Services We Offer

Virtual Receptionist Services

  • Screen and Forward Calls
  • Take Messages
  • Answer Basic Questions
  • 24/7 Availability

Frees you up to run your business

Appointment Setting

  • 24/7 Reservation Setting
  • Calendar/Reservation Software integration

Never miss an opportunity

Medical Answering Service

  • HIPAA-compliant call processing and instant messaging protocols
  • After-hours, weekends, and overflow call screening and forwarding, and appointment booking
  • Complex on-call schedule management and call processing protocol
  • Services for sole practitioners, small medical practices, and multi-physician health networks

Healthcare-specific, HIPAA-compliant patient service solutions

Answering Service/Call Center Support

  • US-based agents
  • 24/7 customer service support
  • English and Spanish language capabilities

Superior customer service

Live Chat Support

  • US-based agents
  • Superior chat support
  • Customer support now

Support on demand

Custom Pricing

Answering services and virtual receptionists in Phoenix are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

24/7 service call management, relaying service requests via text message
  • Calls per month: 50
  • Monthly coverage: 60 hours
  • Average monthly invoice: $120
After hours and weekends call management: Message taking and call forwarding to on-call attorney
  • Calls per month: 120
  • Monthly coverage: 90 hours
  • Average monthly invoice: $185
After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
  • Calls per month: 220-280
  • Monthly coverage: 180 hours
  • Average monthly invoice: $685
Call and schedule management, including appointment setting, when in-house team is unavailable
  • Monthly Coverage: 200 hours
  • Calls per month: 300
  • Average monthly invoice: $875
  • Calls per month: 400
  • Monthly coverage: 320 hours
  • Average monthly invoice: $2300
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding
  • Calls per month: 1000-1200
  • Monthly coverage: 510 hours
  • Average monthly invoice: $4,750