Chicago Call Center and Appointment Setting by Contact One

Tailored Solutions for Windy City Businesses

Our Chicago Call Center and Appointment Setting services are meticulously crafted to cater to the distinct needs of the Chicago market. Discover how we set ourselves apart to provide seamless human interaction that elevates your business and delights your customers in the Windy City.

Seamlessly Integrated Excellence

At Contact One, we understand the value of a seamless customer experience. Our Chicago-based call center is an integral part of your team, offering virtual receptionist services that go beyond traditional call handling. Our skilled professionals specialize in appointment setting, integrating seamlessly with your operations. They provide the same level of service as an in-house team member, with the added advantage of 24/7 availability.

Accurate Assistance, Every Interaction

When you entrust us with your customer interactions, you entrust us with your brand. Our agents undergo rigorous training to ensure they handle calls accurately and efficiently on your behalf. Whether it’s call screening, message taking, or addressing inquiries, our goal is to provide precise and valuable information to your Chicago customers.

Solutions Tailored to Chicago’s Diversity

Chicago is a city with its own pulse, and we respect its vibrant business landscape. Our Chicago Call Center services are thoughtfully customized to align with the diverse needs of local businesses. We recognize the dynamics of the city and design solutions that meet your unique requirements, contributing to the satisfaction of your Windy City customers.

A Legacy of Excellence

With a legacy spanning over 30 years, we’ve stood at the forefront of customer service. Since our inception in 1980, we’ve evolved while retaining our commitment to human-centric, friendly response. Our Chicago Call Center carries forward this legacy of excellence, enhancing your customer service capabilities.

Services We Offer

Virtual Receptionist Services

  • Screen and Forward Calls
  • Take Messages
  • Answer Basic Questions
  • 24/7 Availability

Frees you up to run your business

Appointment Setting

  • 24/7 Reservation Setting
  • Calendar/Reservation Software integration

Never miss an opportunity

Medical Answering Service

  • HIPAA-compliant call processing and instant messaging protocols
  • After-hours, weekends, and overflow call screening and forwarding, and appointment booking
  • Complex on-call schedule management and call processing protocol
  • Services for sole practitioners, small medical practices, and multi-physician health networks

Healthcare-specific, HIPAA-compliant patient service solutions

Answering Service/Call Center Support

  • US-based agents
  • 24/7 customer service support
  • English and Spanish language capabilities

Superior customer service

Live Chat Support

  • US-based agents
  • Superior chat support
  • Customer support now

Support on demand

Custom Pricing

Answering services and virtual receptionists in Phoenix are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

24/7 service call management, relaying service requests via text message
  • Calls per month: 50
  • Monthly coverage: 60 hours
  • Average monthly invoice: $120
After hours and weekends call management: Message taking and call forwarding to on-call attorney
  • Calls per month: 120
  • Monthly coverage: 90 hours
  • Average monthly invoice: $185
After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
  • Calls per month: 220-280
  • Monthly coverage: 180 hours
  • Average monthly invoice: $685
Call and schedule management, including appointment setting, when in-house team is unavailable
  • Monthly Coverage: 200 hours
  • Calls per month: 300
  • Average monthly invoice: $875
  • Calls per month: 400
  • Monthly coverage: 320 hours
  • Average monthly invoice: $2300
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding
  • Calls per month: 1000-1200
  • Monthly coverage: 510 hours
  • Average monthly invoice: $4,750