Tailored Solutions for Windy City Businesses
Our Chicago Call Center and Appointment Setting services are meticulously crafted to cater to the distinct needs of the Chicago market. Discover how we set ourselves apart to provide seamless human interaction that elevates your business and delights your customers in the Windy City.
Seamlessly Integrated Excellence
At Contact One, we understand the value of a seamless customer experience. Our Chicago-based call center is an integral part of your team, offering virtual receptionist services that go beyond traditional call handling. Our skilled professionals specialize in appointment setting, integrating seamlessly with your operations. They provide the same level of service as an in-house team member, with the added advantage of 24/7 availability.
Accurate Assistance, Every Interaction
When you entrust us with your customer interactions, you entrust us with your brand. Our agents undergo rigorous training to ensure they handle calls accurately and efficiently on your behalf. Whether it’s call screening, message taking, or addressing inquiries, our goal is to provide precise and valuable information to your Chicago customers.
Solutions Tailored to Chicago’s Diversity
Chicago is a city with its own pulse, and we respect its vibrant business landscape. Our Chicago Call Center services are thoughtfully customized to align with the diverse needs of local businesses. We recognize the dynamics of the city and design solutions that meet your unique requirements, contributing to the satisfaction of your Windy City customers.
A Legacy of Excellence
With a legacy spanning over 30 years, we’ve stood at the forefront of customer service. Since our inception in 1980, we’ve evolved while retaining our commitment to human-centric, friendly response. Our Chicago Call Center carries forward this legacy of excellence, enhancing your customer service capabilities.
Services We Offer
Virtual Receptionist Services
- Screen and Forward Calls
- Take Messages
- Answer Basic Questions
- 24/7 Availability
Frees you up to run your business
- 24/7 Reservation Setting
- Calendar/Reservation Software integration
Never miss an opportunity
Medical Answering Service
- HIPAA-compliant call processing and instant messaging protocols
- After-hours, weekends, and overflow call screening and forwarding, and appointment booking
- Complex on-call schedule management and call processing protocol
- Services for sole practitioners, small medical practices, and multi-physician health networks
Healthcare-specific, HIPAA-compliant patient service solutions
Answering Service/Call Center Support
- US-based agents
- 24/7 customer service support
- English and Spanish language capabilities
Superior customer service
Live Chat Support
- US-based agents
- Superior chat support
- Customer support now
Support on demand
Answering services and virtual receptionists in Phoenix are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.