Baltimore Call Center and Appointment Setting by Contact One

Tailored Solutions for Local Baltimore Businesses

Discover how Contact One’s Baltimore Call Center and Appointment Setting services can enhance your business. Our offerings are meticulously designed to meet the distinctive needs of Baltimore’s dynamic market, ensuring seamless human interaction that leaves a lasting impression on your customers.

Seamless Integration, Exceptional Service

At Contact One, we understand the value of a seamless customer experience. Our Baltimore-based call center becomes an extension of your team, offering virtual receptionist services that surpass ordinary answering solutions. Our adept professionals in Baltimore excel at appointment setting, seamlessly integrating into your operations. They provide the same caliber of service as an in-house team member, backed by 24/7 availability.

Accurate Information, Every Time

When you entrust us with customer interactions, you entrust us with your reputation. Our agents undergo comprehensive training to handle calls with precision, reflecting positively on your business. Whether it’s managing calls, relaying messages, or addressing basic queries, we strive to provide precise, valuable information to your Baltimore customers.

Tailored Solutions for Local Needs

Every business has its unique identity, and we respect that. Our Baltimore Call Center services are tailored to align with Baltimore’s diverse business landscape. Our solutions are thoughtfully designed to cater to your specific needs, enhancing customer satisfaction within the local context.

Decades of Excellence

With a legacy spanning over 30 years, we’ve stayed at the forefront of customer service. Since our establishment in 1980, we’ve continuously adapted while retaining our commitment to human-centric, friendly response. Our Baltimore Call Center carries forward this legacy of excellence, elevating your customer service capabilities.

Services We Offer

Virtual Receptionist Services

  • Screen and Forward Calls
  • Take Messages
  • Answer Basic Questions
  • 24/7 Availability

Frees you up to run your business

Appointment Setting

  • 24/7 Reservation Setting
  • Calendar/Reservation Software integration

Never miss an opportunity

Medical Answering Service

  • HIPAA-compliant call processing and instant messaging protocols
  • After-hours, weekends, and overflow call screening and forwarding, and appointment booking
  • Complex on-call schedule management and call processing protocol
  • Services for sole practitioners, small medical practices, and multi-physician health networks

Healthcare-specific, HIPAA-compliant patient service solutions

Answering Service/Call Center Support

  • US-based agents
  • 24/7 customer service support
  • English and Spanish language capabilities

Superior customer service

Live Chat Support

  • US-based agents
  • Superior chat support
  • Customer support now

Support on demand

Custom Pricing

Answering services and virtual receptionists in Phoenix are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

24/7 service call management, relaying service requests via text message
  • Calls per month: 50
  • Monthly coverage: 60 hours
  • Average monthly invoice: $120
After hours and weekends call management: Message taking and call forwarding to on-call attorney
  • Calls per month: 120
  • Monthly coverage: 90 hours
  • Average monthly invoice: $185
After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information
  • Calls per month: 1500+
  • Monthly coverage: 600 hours
  • Average monthly invoice: $4300
  • Cost per physician: $140
After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message
  • Monthly coverage: 325 hours
  • Average monthly invoice: $1150
  • Calls per month: 220-280
  • Monthly coverage: 180 hours
  • Average monthly invoice: $685
Call and schedule management, including appointment setting, when in-house team is unavailable
  • Monthly Coverage: 200 hours
  • Calls per month: 300
  • Average monthly invoice: $875
  • Calls per month: 400
  • Monthly coverage: 320 hours
  • Average monthly invoice: $2300
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding
  • Calls per month: 1000-1200
  • Monthly coverage: 510 hours
  • Average monthly invoice: $4,750