What does customer service mean to you?

What does customer service mean to you?

The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service providers. If a potential client were to ask you “What does customer service mean to you?” You are put on the spot and your answer could possibly cost you the sale. On the positive side, it could gain you the sale with the correct response. It’s important to have a vivid definition of customer service implanted in your brain. It’s not only important to have complete knowledge concerning customer service in terms of preparation, it’s important to have a clear definition so that you are practicing what you preach. Ask Contact One, we can take care of it all for you!

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The Importance of First Impressions

The Importance of First Impressions

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Regardless if it’s business or social, the things you do to make a good first impression are the same. Here are some tips to assist you in leaving a good impression every time you meet someone new. These tips can be utilized face-to-face, on the phone or over the internet. Contact One provides all of these services, give us a call!

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Customer Service and First Impressions, how well does your company perform?

Customer Service and First Impressions, how well does your company perform?

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I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport.

My first failed customer service experience was calling a major transportation that promptly greeted me with a recorded message. After listening to the lengthy recording, I made the unconscionable mistake of pressing zero to speak to a human. My effort was rewarded by being disconnected, yes, disconnected. Needless to say, they obviously did not want my business as the most obvious option to get the human assistance I craved, kicked me to the curb. Alas, with no transportation for my friend. (more…)