Tips for Managing Business Growth

Growth is a goal for every company! Team members can work together to provide the very best products and services in order to create a loyal client base. Businesses find success by growing and continuing to provide what clients request. Simple steps like providing customer service can help companies find this success. If your company is growing, follow these tips to manage the progress:

Connect with an Answering Service

It is important to provide excellent customer service by giving clients someone to talk to when they contact your business. Hiring an outside answering service is a great option for any business experiencing growth. This service will provide better interactions with your clients, allowing every customer to feel connect to your company even as it grows.

Offer 24-Hour Order Taking

Does your business offer online ordering to customers? Make sure your clients can get what they want, when they want it by investing in 24-hour order taking. Work with an outside customer service center to sync up your sales with their services and let customers make orders any time during the day or night! This will benefit customers and the company.

Make it Easy to Schedule Appointments

Customers will not stick with you if they cannot meet with you! As your company grows, it may be more difficult or time-consuming for clients to schedule appointments with staff. Allow your clients to schedule appointments at their convenience by hiring an after-hours support team that can provide scheduling services.

Provide Support

You never know what clients may want from your products or services. That is why it is important to give them a place to speak their minds. Live chat services allow customers to speak to a representative whenever they had an idea, concern, or question.

If you want to manage your growing business, get help from Contact One Call Center. Give us a call today at 1-800-278-3347 to learn about our answering services, after-hours support, and other options for businesses of all sizes.

Learn More About Improving Your Business At These Sites

Discover more tips for growing a strong and trustworthy company by visiting these helpful websites. Start helping your business by calling Contact One Call Center today at 1-800-278-3347!

See what other steps you can take to manage business growth by reading through these suggestions from Inc.com.

Take a look at this page from Chron.com for more advice regarding management techniques for a growing company.

Is your growing business suffering? Find out by reading through this article from Fortune.CNN.com.

Check out these ideas from Forbes.com to learn how to improve your customer service.

Head over to this guide from Entrepreneur.com to see how to reach out to clients and enhance your professional relationships.

3 Ways to Improve Customer Service

Small businesses can benefit from outside answering services and other specialties provided by the experts here at Contact One Call Center! We focus on connecting with your customers in order to provide answers and build strong relationships that lead to customer loyalty. Your business can take advantage of our services to improve your customer service thanks to these techniques:

1. Focus on Kindness

A pleasant conversation can make a huge difference when it comes to how a customer feels about a company. It is always important to focus on providing kind and courteous customer service in any type of business or field. That is because this allows companies to build strong relationships with their customers. If customers feel a strong bond with your company, they will be more likely to use your company in the future and even recommend it to friends and family members. Hire a professional answering service to offer kind, respectful, and helpful representatives to your customers.

2. Provide Multiple Platforms

Some customers prefer speaking to representatives on the phone. Others prefer to avoid phone calls and stick to Internet connections. Appealing to both types of customers is essential for providing the very best customer service. Help your clients feel comfortable asking questions or expressing concerns by offering multiple platforms for expression. Utilize answering services that provide a friendly and helpful representative that customers can reach through a phone call. Make it easy for other customers to reach real representatives through live chat services on your website.

3. Offer Bilingual Services

Your company should be welcoming to all current and potential customers. That is why it is a good idea to offer bilingual answering services. Some of your callers may speak Spanish and have difficulty understanding an English-speaking representative. Bilingual answering services offer more information and support for more customers!

Contact One Call Center makes it easy to reach out to customers and experience business growth. Learn about our after-hours support and other customer service options by visiting our website or calling us at 1-800-278-3347!

For Additional Resources About Our Recent Posts, Visit These Sites

Contact One Call Center helps businesses of different sizes across various industries implement answering services to increase customer satisfaction. We make sure that your customers can get the answers they want 24 hours a day, seven days a week. To learn more about the services we offer, call 1-800-278-3347 and explore the websites below:

Read this article from USA Today for more small business growth tips.

This article discusses the potential benefits of live chat for businesses.

Learn how social media will revolutionize customer service by reading this article from Forbes.

Find out more about the advantages of hiring a medical answering service in this article.

Discover more customer service tips by visiting this website.

Customer Service Secrets from Richard Branson

If you want to increase your business’s revenue and expand your client base, one of the best ways to do so is to improve your customers’ experience. You must provide an excellent service or an excellent product, but what will set your business apart is an attention to detail and customer satisfaction.

In this video, Sir Richard Branson, the founder of successful Virgin Airlines, shares some tips for creating an excellent customer service experience. Watch to learn how to successfully manage your social media presence and how to build a team that will help build your brand.

One of the best ways to enhance your customers’ experience is to make sure that a live person answers the phone each time they call for information. If you have a small staff, an answering service can help ensure that your customers don’t get frustrated with robotic menus and voicemail messages. Call Contact One Call Center today at 1-800-278-3347 to learn more.

Why Your Site Needs Live Chat

One of the cornerstones of a successful business model is excellent customer service. Few things annoy customers more than being unable to reach a live person when they need to communicate with you. Hiring an answering service is one solution to this problem, and implementing live chat on your site can also help you answer questions and convert web traffic into sales. Learn more about the benefits of live chat below:

Engage with Customers Who Are Unable to Call

More and more people work with computers these days, and spend a good portion of their time in the office online. Though these people may not be able to make a phone call to inquire about your products or services while they are at the office, they may be able to chat live with one of your representatives. This will help you reach a wider ranger of customers in a short amount of time.

Provide a High-Tech Feel for Low Cost

Equipping your website with all the latest digital technologies helps build your brand. Also, having tech features like live chat signals to customers that your business is cutting-edge, and also shows that you keep up with modern trends. Live chat is a very contemporary service, and featuring it will help your website feel up-to-date.

Increase Customer Service Satisfaction

Consumers are more satisfied with a business or a company’s service when they can communicate with representatives. Speaking to a live person, whether on the phone or via chat on your website, will help customers get the answers they need quickly, and increase their trust in your company. Also, live chat can help salespeople convert casual websurfers into loyal customers.

At Contact One Call Center, we specialize in providing customer service solutions to all types of businesses. Our answering services and live chat services allow you to stay connected to customers, even when you’re busy running your business and even after hours. For more information about our services, call 1-800-278-3347 today.

3 Secrets to Growing Your Small Business

Among the biggest challenges that small business owners face are increasing revenue and expanding their customer base: in a word, growth. Whether your business is a new player or a long-time community fixture, there is always room for carefully planned growth and expansion. Follow the tips below to help your business grow at a manageable rate:

Create a Vision for Your Business

Concrete growth starts with an abstract plan. What do you want your business to be? There are many successful business models: single-location institutions, local chains and franchises with multiple locations, and national companies that are always expanding into more markets. Before you start thinking about growth, first decide what you want your business to look like five, 10, and 20 years down the road.

Draw Up a Business Plan

Once you have a vision in mind, the next step is to draft a business plan. Set concrete goals, such as increasing revenue and sales by a certain percentage within a certain time period, or opening a second location in 12 or 18 months. You may need to streamline procedures, hire more staff, or invest in more staff training to meet your business goals, so make sure you crunch the numbers and incorporate a realistic budget into your plan.

Retain an Excellent Team

It’s much easier to expand your business if you have a qualified, efficient team. But don’t hire based on resumes alone—make sure that you evaluate a potential employee’s personality and attitude in interviews, and take this into consideration when hiring for each specific position. When hiring file clerks, for example, chatty candidates may waste time socializing, whereas you want a more outgoing person to sit at the front desk or answer your phones.

At Contact One Call Center, we help businesses serve their customers by providing answering services that will connect them to a live person, even after hours. Make sure your customers never have to leave a voicemail or navigate an automated menu again! Call us today at 1-800-278-3347 to learn more about our services.

Tips for Improving Patient Experience

When you work in the medical field, it is important to give your patients convenient, reliable services that entice them to come back to your business. No matter how strong your customer service already is, there is always a way that you can improve it even more. Keep reading for some tips on enhancing patient experience:

Use a Top-Notch Medical Answering Service

You should make an effort to cater to your customers even when your office is closed. With the help of a reputable answering service, you can do just that. Work with a call center that provides the kind of after-hours support you need. This includes abiding by HIPAA patient confidentiality regulations and relaying important information as soon as possible.  You can also get bilingual answering services to cater to all of your patients.

Improve Your Appointment Setting Services

If your patients cannot get through to anyone when they need to make an appointment, they may look elsewhere. With an integrated appointment or reservation system, you can ensure that your patients can always make an appointment when they need one. This is a service that customers love and can even increase your business’ revenue.

Increase Reachability with Live Chat

You can take your new customer service venture one step further with live chat services. This is another way that your patients can contact your business at all hours of the day. If your patients have questions that require immediate attention, the live chat representative is there to answer them. This service does not cost a lot, but brings huge benefits to your business.

Contact One Call Center is here to enhance every aspect of your customer relations. We offer reliable and confidential medical answering services, appointment setting services, and live chat services to make your business as efficient as possible. Visit us online or call 1-800-278-3347 today to sign up for services that will instantly improve your patient relations.

More About Improving Your Business Can Be Found At These Sites

Whether you are new to the world of owning a business or have years of experience, there is always room for improvement. Use the links below to make the most of your customer relations. If you need some business help, Contact One Call Center is here for you. Call 1-800-278-3347 today to learn about our answering services and after-hours support.

 If you want to grow a successful small business, follow these tips from Forbes.com.

This article from Time helps you turn failure into success.

Get some tips on raising money for your business in this article from Entrepreneur.

Visit this article from AMedNews.com to learn about ways to improve customer service in the medical field.

The U.S. Department of Health and Human Services gives a summary of the HIPAA privacy rules on this page.

Other Answering Service Articles:

1. Customer Service Secrets from Richard Branson
2. For Additional Resources About Our Recent Posts, Visit These Sites
3. 3 Ways to Improve Customer Service
4. Learn More About Improving Your Business At These Sites
5. Tips for Managing Business Growth

Download this App to Get Small Business Tips on Your Phone

Are you looking for a way to expand your business and your profits? The Small Business Tip of the Day app available on iTunes can help. With it, you get useful and important business tips that improve the way your company functions right on your phone. Whether you want to limit your viewing to one tip a day or browse through a few, you are bound to gain new perspective from this app.

Contact One Call Center also offers business help that allows you to enhance your company. With our answering services, after-hours support, and live chat customer services, we give you an industry advantage. Call 1-800-278-3347 to learn more.