Services

Why Choose Contact One: Our Commitment to Excellence

At Contact One, we stand out by offering exceptional quality control processes to ensure every interaction meets the highest customer service standards. Whether it’s through our chat answering service, live chat, or online chat, we implement rigorous training programs for our agents and continuously monitor their performance to guarantee excellence. Our quality assurance team carefully listens to calls, reviews chat interactions, and evaluates responses to ensure they align with our strict criteria. From appointment setting to managing nationwide client needs, Contact One ensures that your business is represented with precision, care, and professionalism at every touchpoint.

Services We Offer

Virtual Receptionist

Our Virtual Receptionist service is designed to be an extension of your business, providing professional, courteous, and efficient call handling without the overhead costs of an in-house receptionist.

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Appointment Setting

We seamlessly manage your appointment scheduling by answering your calls and booking appointments directly into your online calendar. Our virtual receptionists are trained to navigate your system.

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Medical Answering Service

Our Medical Answering Service is designed to support healthcare providers by delivering reliable, HIPAA-compliant call handling around the clock. Our trained professionals ensure that every patient interaction is handled with care.

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Answering Service / Call Center

An answering service for small businesses ensures you never miss a call, helping you capture every lead and provide excellent customer service. An answering service can boost your efficiency and free up time to focus on core operations.

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Live Chat Support Services

Contact One offers a cost-effective solution for managing your business’s communication needs by handling text and chat services for as little as $10 a day. This service ensures that your customers receive timely responses.

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What Our Clients Are Saying

"Silverado Rooter and Plumbing has been using Contact One for our after-hour phone calls for well over 10 years now. With Contact One handling our after hours and overflow calls, we've seen a significant reduction in missed opportunities and an increase in customer satisfaction. Their professional and courteous representatives have become an extension of our team."

Silverado Rooter and Plumbing

"Contact One Call Center has provided our Air Conditioning Service company with reliable, responsive, and quality off-hours phone support for our company for well over 5 years. Partnering with Contact One gives me piece of mind, ensuring local and personal 24/7/365 support for our very important customers to take care of their needs, regardless of day or time of day."

Bart Blue | President

BLUE AIR CONDITIONING, INC

“Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

Jan Wallace

Casa De Los Niños Behavioral Health Services

“The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

Susan Gieseler

Genesis OB/GYN

“We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us ... from four physicians to 150 medical providers.”

Dr. Robert Jordan

Tucson Internal Medicine

“We have used Contact One for years now, and we are so happy with the service! You keep our clients in touch with us afterhours, which are usually emergency calls, and route them right to the guys on call so we can assist them as fast as possible! Thanks again!”

Acacia IT

“Contact One Call Center has provided our Answering Service for over 30 years and highly recommend their services. The team is always professional and helpful.”

Dr. James Nunn

Suffolk Hills Pet Clinic

"Contact One can take your phone calls so you can focus on building your business 24/7. No one wants to do business with an answering machine. Contact One provides a human being to direct your calls to you as you wish!"

Daniel Atkins

ACE