Financial Rebuilding: How an Answering Service Can Help Staff Return to Full Time

Financial Rebuilding: How an Answering Service Can Help Staff Return to Full Time

Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford them right now, Contact One is an option. By conserving resources now, you position your company to rehire and bring your staff back full time when the crisis passes.

Reduce customer service costs

Even in times of crisis, as your business adjusts to market demands, customer service is a major factor in its success. If you need a customer service representative but hiring or retaining an in-house employee with salaries, taxes and benefits is not feasible for your business right now, an outside answering service with set fees can help you reduce costs and ensure a predictable expense.

2. Eliminate training costs

Training is an important part of the hiring process, but it’s also expensive. According to Small Business Trends, the average cost of training an employee is estimated at $1200-$1800 for small businesses. With an answering service, your customer service representatives are already trained, without the interview, hire and training process required. Our services can help you manage cash flow in the short term, so your business survives this and can reopen the doors and rehire employees.

3. No missed customers

Customers are essential to business survival, but it can be hard to take every call with a limited staff. Our answering service is available 24/7 to take calls — in English and Spanish — for your business. This not only improves your business’s reputation, but assists customers faster, helping to keep your vital customers.

4. Reduce overtime, PTO and other expenses

One area you’ll save money on with an outside answering service is by avoiding paying receptionists/customer service representatives overtime or for working holidays. Contact One monitors your calls 24/7, and doesn’t charge extra for after-hour or holiday service, saving your company thousands of dollars.

5. Improve employee productivity

Depending on how often your business gets calls, it can take a lot of time away from other areas of work. If you’re working on a skeleton crew, but still need help, we’re an option. Hiring us as an answering service gives your existing employees more time to focus their time on revenue-producing activities.

6. Stand out from your competition

During this time of quarantine, it’s important that consumers spend money wisely, and that means being careful about which businesses they trust. Always being there to answer your customers’ calls will make your business stand out from the rest. Having an answering service that is always there to take your incoming calls will build a good reputation for your business.

If you are considering using an outside answering service, or just want to know more, contact Contact One at 1 (877)-959-0158. We can help save your company money, and help speed up getting your employees back to full time.

Why Have an Answering Service for a Medical Practice

Why Have an Answering Service for a Medical Practice

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Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours. When a patient calls, they may be in pain or not feeling well. For this reason, it is important that the patient gets the answers they need quickly. Fast answering and excellent communication gives them a sense of relief and support.

If your practice has a growing number of patients, it can be a challenge to juggle your practice while maintaining communication with patients. This is where a medical answering service can be of great help. Hiring a medical answering service for a doctors’ office is like hiring a receptionist to answer the phone. Incoming calls are routed to live, remote receptionists who are well-trained to handle healthcare-related calls. These receptionists know what information to collect and how to handle it. They can handle basic customer service inquiries, make appointments, and forward emergency calls to the right parties.

Medical emergencies can happen during any time of day or night. If one of your patients needs to make an appointment or speak with a doctor right away, they’ll be relieved to find out that your medical answering service is always available. Your answering team will be HIPAA compliant, be available 24-hours a day, and forward urgent cases to the appropriate extensions. Speaking with a live representative, regardless of the time of day, can make patients feel better about the care they’re receiving.

A medical answering service can also save money for your practice. Hiring and training new employees costs more time, money, and resources. A reliable call center trained in medical answering services has established systems and processes to get the needed work done. Utilizing a medical answering service is a more cost-effective way to delivering top-quality customer service to patients instead of paying for an employee’s salary and benefits. The people who will take your patients’ calls are well-trained, are available 24/7, and are available during holidays.

Think your medical practice could benefit from an answering service? Contact One is a call center based in Tucson, Arizona that provides answering services to various industries. Our team is HIPAA-compliant, available at anytime of day, and will provide high-quality service. Our expertly team of virtual receptionists will provide you with a variety of services.

Call us at 1-800-278-3347 to find out more about what we do, and how your medical practice can benefit from our answering service.

What is Contact One?

What is Contact One?

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Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s success, so we make it our priority to ensure it’s a great one.

At Contact One, we are proud to go above and beyond the average call center. When you hire our answering services, you can rely on us to provide you with receptionist services, appointment setting, and call center support. By integrating our agents into your team, you can ensure that you achieve the highest levels of productivity and customer service.

Unlike getting another full-time, in-house employee, our answering service can save you more money without compromising customer support. Our call center agents take your calls promptly and professionally, do customer support, schedule or cancel appointments, redirect calls, and so much more. On top of that, you can get these services for 24 hours a day, 7 days a week, including holidays. Whether your business needs receptionist services, medical answering services, or call center support services, Contact One is ready to manage your calls. We’ll save you time, money, and make sure that no call goes unanswered.

To hire Contact One for your customer service needs, give us a call at (800) 278-3347. We are proud to be a leading answering service in Tucson, and you will find that we are able to dramatically improve your company’s productivity and customer support capabilities. We look forward to helping you find the right solution for your business.