FAQs
Frequently Asked Questions
A: An answering service is a company that handles phone calls on behalf of other businesses. Contact One offers 24/7 live operators who answer calls, take messages, and assist callers based on your specific needs, ensuring no call goes unanswered
A: Yes, Contact One works with you to create a customized greeting and script that reflects your brand’s voice and messaging. This ensures consistency in how your business is represented to callers..
A: An answering service can help manage your call volume, especially during peak times, after hours, or when you’re short-staffed. Contact One ensures that every call is handled professionally, improving customer satisfaction and allowing you to focus on running your business
A: Contact One is equipped to handle high call volumes efficiently. Our team scales to meet demand, ensuring that every caller receives prompt and professional service, no matter how busy it gets.
A: Yes, Contact One tailors its services to meet the needs of various industries, including legal offices, medical practices, contractors, and more. Our team is trained to understand industry-specific terminology and protocols, ensuring your customers receive accurate and relevant information.
A: Contact One offers flexible and scalable pricing. Our services can cost as little as $5 a day. This allows you to choose a plan that fits your budget while still receiving top-notch service. The best way to find out if we can help is get a free no obligation quote.
A. Contact One adheres to strict confidentiality protocols, including HIPAA compliance for medical practices. We use secure systems to manage and store client information, ensuring that your customers’ privacy is always protected. We send all PHI via secure methods. Additionally we are certified and HIPAA compliant via a third party and we train and retrain our team on the importance of keeping your patient information secure.
A: Contact One serves a wide range of industries, including legal, medical, HVAC, plumbing, roofing, and more. Our operators are trained to handle the specific needs of each industry, providing specialized support.
A: Yes, Contact One can integrate with your scheduling system to book appointments directly. This service is particularly useful for medical practices, legal offices, and service-based businesses, ensuring that your calendar stays full and organized..
A. You can receive messages via email, SMS, or through a secure messaging service of your choice. Contact One ensures that all messages are delivered promptly and accurately, allowing you to stay connected with your customers.
A: For urgent calls, Contact One can prioritize and escalate them according to your instructions. We can forward the call directly to the appropriate person or send an immediate notification to ensure timely response.
A. Yes, Contact One offers bilingual services to accommodate Spanish-speaking customers. This helps businesses reach a broader audience and provide better service to non-English-speaking clients.
A. Absolutely! Contact One provides round-the-clock support, ensuring your business is always available to customers, even outside of regular business hours. This is ideal for emergency services, contractors, and other businesses where availability is critical.
A: Contact One can typically set up your account in as little as 7 business days. We work with you to gather the necessary information, set up scripts, and train our operators, ensuring a smooth and seamless transition.