Enhance your customer service experience by using the many great features available from Contact One Call Center. You can learn more about these services by visiting the following websites or calling us at 1-800-278-3347!
Find a few simple tips for planning a corporate event in a hotel venue at USAToday.com.
Social media can be used as a marketing strategy for your company’s event. Read about the benefits of using social media marketing on this page from TribLocal.com.
Bilingual support can offer a number of advantages to companies with Spanish-speaking clients. Take a look at this page from the U.S. Census Bureau for more information on the Spanish-speaking population of the country.
If you are just getting started with your small business, then you can find some helpful advice on this page from BankRate.com.
Tips for Making Your Next Professional Event a Success
Tips for Making Your Next Professional Event a Success
Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:
Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.
Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.
Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.
If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!
The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.
As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.
If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.
Get More Customer Service Tips For Your Business With These Links
Get More Customer Service Tips For Your Business With These Links
Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.
This article from Inc. magazine explores some of the factors that make for great customer service.
What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.
As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.
An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales.
Here are some a few reasons you should consider partnering with an experienced call center to handle your order taking process:
Close Sale Around The Clock. Most businesses do not have the resources to keep staff members on call to communicate with customers 24 hours a day, seven days a week—but an experienced call center does. When you work with a call center, you’re effectively expanding your company’s availability to 24/7 with no changes to your business hours. In today’s fast-paced global marketplace, where doing business frequently means dealing with people in different time zones, this is an essential feature for any e-commerce company.
Improve Customer Service. Effective customer communication is vital to any business. With a call center handling your order taking process, representatives will be available to answer customers’ phone, email, and live chat questions. Having friendly customer service agents leaves customers happy with their purchases and impressed by your company’s professionalism and commitment to service.
Build Your Customer Base Quickly. With all of the time-commitments and headaches of launching a new business, you may neglect your fulfillment and customer service processes.Outsourcing order taking to an experienced partner can help smaller businesses support a quickly growing customer base with top-notch service. A call center can help a new e-commerce or catalog business avoid lost orders, unanswered questions, and other hiccups.
At Contact One Call Center, we specialize in helping businesses manage their incoming calls and order fulfillment. Our areas of focus include secure order taking, after-hours chat support, disaster preparedness, and more! We have been providing dependable services to our customers for three decades. For more information about how Contact One Call Center can help your business, give us a call today at 1-800-278-3347.
In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.
As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.
Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.
Check Out These Articles For More Tips On Improving Your Customer Experience
Check Out These Articles For More Tips On Improving Your Customer Experience
Customer satisfaction is essential to a healthy and growing business. Read through these customer service resources to make sure you’re providing top-notch support. Call Contact One Call Center at (800) 278-3347 for professional and courteous call center service—we are a multi-lingual service!
Would you like to know more about the connection between customer service and customer satisfaction? Check out this article from Chron.com.
Not having a proper customer service department basically renders advertising and word-of-mouth useless. You can’t get new customers if you don’t connect with when they reach out to your business.
Live chat is a customer service offering that provides website visitors the option to chat live via instant messaging with a customer service representative. This service can be available 24/7 and is easy and affordable to implement. Below are a few signs that your growing business could benefit from live chat.
You receive a high volume of emails and phone calls. If your business is constantly dealing with incoming calls and emails, many of which are regarding the same topics and questions, online live chat may benefit you. People are often likely to dismiss a business that cannot answer their questions right away, and live chat is a great way to offer an instant mode of communication with a real live person, which your potential customers will appreciate.
Your customers have already moved on to a competitor by the time you call or write them back. All too often, after a potential customer has left a voicemail or sent an email, they will simply move on to the next available business instead of waiting for a reply. With live chat, you can stop losing new customers to the other guy due to communication hiccups. Online chat means that your customers will always be able to get the answers they want, when they want.
You are organizing a large event and need to handle reservation questions. When planning a seminar, conference or fundraising event, you will see a spike in call and email volume. This influx of reservation requests and questions related to the event can be tough to handle. Don’t risk losing attendees because you cannot handle the call and email volume in a timely manner. Getting live chat effectively supports event questions and sign-up requests, so that all of your guests can feel well taken care of.
Are you ready to take your customer service to the next level? Call Contact One Call Center, the premier nationwide answering center, at (800) 278-3347, and we will be happy to get you started.
When looking for a call center it is important to consider the type of service you need. There are three types of basic call centers and having some knowledge about what service(s) each call center provides will help you choose the right one. They all answer calls, can take messages, orders, offer technical support, set appointments and more. The decisive factor should be based on the service you require to assist your customers most effectively. (more…)
If you are looking for a Live Chat Support Service, you have found the right place. We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls. (more…)
