How Outsourcing Answering Services Can Help You Win the New Year

How Outsourcing Answering Services Can Help You Win the New Year

Answering Service / Call Center Support/ Blog/ Contact One News and Updates/ Customer Service/ Professional Services

One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks.

Answering phone calls is one of the most time-consuming yet vital task in running a business. But if you end up spending 80 percent of your day doing this, eventually, you’ll burn yourself out.

If answering phone calls takes so much of your time, you may consider getting the services of a call center.

Here are some of the ways a call center can help you:

1.It can promptly and professionally take your business calls.

Call center agents are specifically trained to answer phone calls professionally. Depending on what your needs are, these agents can do more than just answering phone calls. They can schedule appointments, take orders, and even provide information to your clients.

2. It can help you boost your sales and minimize losses and lost opportunities.

When companies rely on voicemail as a backup, they can potentially lose a lot of sales opportunities.

Studies have shown that over 50% of customers will not leave a voicemail especially when they are making a purchase. A missed call is a lost opportunity.

Relying on your workforce to do this is oftentimes not enough.

By hiring a call center, you’ll be assured that all clients’ calls are handled professionally. There will be shorter wait times, which can help express a positive image to your customers.

3. It can help you save money.

Hiring another employee to answer your calls can be costly. You will have to train the new employee and provide additional equipment (i.e. desk, chair, etc.). On top of that, you’ll have to set aside a budget for monthly salary, benefits, and off/vacation days. The cost can easily add up.

It’s a more practical solution to get the services of a call center. There’s no need for spending time and money on training as the call center company trains the agents. Plus, these agents can take your calls 24/7, even during the holidays. This is a major bonus especially if you don’t want to lose any sales opportunities any time of the year.

Boost your company’s efficiency and sales this year. Hire a call center!

References:

https://www.practicalecommerce.com/When-Is-It-Time-To-Hire-A-Call-Center

Have You Seen All of Our Services?

Have You Seen All of Our Services?

Professional Services

At Contact One, we are proud to go above and beyond the average call center. When you hire our answering services, you can rely on us to provide you with receptionist services, appointment setting, and call center support. By integrating our agents into your team, you can ensure that you achieve the highest levels of productivity and customer service. Here is a look at some of the terrific services that you can expect from Contact One.

Receptionist Services

In today’s digital world, there is no need to have a receptionist on-site at your office building. At Contact One, we can provide you with quality receptionist services that are available 24 hours a day. Your live receptionist will be able to answer calls, take down messages, and make sure that all of your customers are directed to the appropriate phone line.

Medical Answering Services

If you are the manager of a doctor’s office, there is a good chance that a significant portion of your time is spent booking appointments and consulting with patients. With services from Contact One, you can outsource your call processing and appointment booking to our team. We are HIPAA compliant, and we can provide your patients with a complete range of answering services.

Call Center Support Services

When a customer has a question about your products or services, you need to make sure that they are able to easily get in touch with a person who represents your company. With call center support services from Contact One, you can provide customer after hours support on a 24/7 basis. Our agents are based in the United States, and we will make sure that your customers are completely satisfied with their experiences.

To hire Contact One for your customer service needs, give us a call at (800) 278-3347. We are proud to be a leading answering service in Tucson, and you will find that we are able to dramatically improve your company’s productivity and customer support capabilities. We look forward to helping you find the right solution for your business.

Disaster Recovery Plans

Disaster Recovery Plans

Blog/ Professional Services

Today, businesses depend on information technology to process sensitive information. While employees communicate through electronic mail and VoIP telephone systems, companies transmit large order and payment information through electronic data interchange. As the business world becomes increasingly dependent on this technology, it’s vital for business managers to create a plan if this technology fails.

Develop a data recovery plan.
Ideally, management should develop their information technology disaster recovery plan along with their business continuity plan. This allows management to prioritize and determine recovery time objectives. A technology recovery strategy should focus on restoring hardware, applications and data to suit the needs of the business. Most electronic data is imported and the loss of such data could impact the survival of a business. Faced with the threat of hardware failure, human error, and malware, it’s crucial for every business manager to create a data backup plan.

Focus on IT recovery systems.
Information technology systems include networks, servers, desktops, wireless devices, and laptops. Managers should match their IT recovery strategy with the priorities outlined in their business impact analysis. In addition, managers should determine which IT resources are necessary for time-sensitive business functions. Recovery time needed for each IT resource needs to match the recovery time objective of the business function or process that depends on the particular IT resource.

Look to vendor supported recovery.
Some companies specialize in providing businesses with IT disaster recovery services. As fully configured data centers, these sites understand commonly used hardware and software products. These vendors can manage data streams, security, and applications. If they detect an outage in a client’s site, the vendor can automatically hold data until the system is back. In addition, outside vendors can help enhance cyber security by filtering company data and detecting outside malware threats.

Contact One Call Center specializes in bilingual support services for businesses across the country. We offer answering services, call center services, and after hours support to help you run your business. Call 1-800-278-3347 to learn more about our bilingual services and technology support options.

Serving Your Customers: The Basics

Serving Your Customers: The Basics

Blog/ Customer Service/ Professional Services/ Small Business

A good product is not enough to attract customers and keep them interested. Customer service is also essential for maintaining a strong and successful business. Give your small business the boost it needs by following these customer service basics:

Be Patient
Patience isn’t just a virtue; it is essential when it comes to quality customer service! Customers often feel confused or frustrated when they contact a company to ask a question or voice a complaint. Being patient is important for helping customers feel comfortable and making sure they can express their thoughts thoroughly. If you are patient when dealing with customer service interactions, customers will see you as professional and courteous.

Be Friendly
Friendliness and patience tend to go hand-in-hand, which is great because both are very important for providing good service to your customers. Training employees to stay friendly during every customer interaction will help your company maintain a kind and professional reputation. Being friendly will encourage customers to keep coming back and can even change customers’ minds if they have had a negative experience.

Be Understanding
Customers want to know that the companies they buy from care about them and not just their money. Being understanding during customer interactions is one of the best ways to ensure customers that you care about their opinions and want them to be happy with your product or service. If customers are frustrated or annoyed when they contact you, try to understand their point of view so you can provide the right solution.

Be Informative
It is important to be able to provide answers to your customers’ questions. Even with the other basics, your customers will not be satisfied unless you can help them get the information they need. Make sure your employees are knowledgeable and can find the information that your customers request.

Contact One Call Center can help you provide the best customer service possible! Let us handle secure messaging and after-hours support so your team can focus on the business. Learn more by calling us at 1-800-278-3347.

Knowing When It’s Time to Hire

Knowing When It’s Time to Hire

Blog/ Professional Services/ Small Business

How many employees does your business need? The answer depends on a number of factors, including what kind of work you do and what plans you have for the future! Providing the best products and customer service will help you find success, and this guide can help you see if new employees will let you achieve those goals.

Make a List of Responsibilities
Start your research by making a list of all of the responsibilities held at your business. This includes all of your responsibilities as well as any held by any other employees you currently have. Try to include every individual item so you can have an outline of everything that gets done at work. This outline can help you determine if you have the right number of employees or it is time to consider hiring more.

Consider Your Growth
Every business wants to grow! Analyzing your growth is essential for deciding if it is time to hire. Look at any reports you have detailing how much and what type of business you do each month. Compare your status now to your status from a few months ago, or even a year ago if possible. The more growth you are experiencing, the more likely it is that you should hire new employees.

Think About the Benefits
New employees can bring a number of benefits to your business! Hiring new team members means handing out fewer responsibilities to each one. That means employees have more time and energy to focus on their job instead of spreading themselves too thin with too many projects.

Talk to Current Employees
If you already have employees, it is a good idea to get their input when deciding whether or not to hire new ones. Ask current employees if they feel challenged or overwhelmed and if they think new team members could help you experience more success.

Even with new employees, you might need help with customer service. Contact One Call Center offers answering services, after hours support, secure messaging, and other services to help you help customers! Contact us at 1-800-278-3347 to learn more.

Keeping Customers Happy

Keeping Customers Happy

Blog/ Marketing and Sales/ Professional Services/ Small Business

As a business owner, your customers are your livelihood. If you want to find success in the corporate world, you must figure out how to keep your current clients happy and how to entice new clients to utilize your services. Use the following tips to ensure that you are paying the proper amount of attention to your customers.

Pay Attention
Sometimes the most important aspect of customer service is taking the time to really listen to the things that they say. It is essential that you and your staff pay close attention any time a customer talks. If you deal with customers in person, you should make an effort to greet them all and try to address people by names. If you deal with customers on the phone, it is important to take the time to listen closely to what they say. You should always make an effort to pay close attention to your customers so you can figure out exactly what they need.

Personalize Services When You Can
Customers really respond to personalized services. If you want to give your clients the best opinion of your business, you should make an effort to personalize services whenever you can. Live chat and answering services are great additions to your customer service model that help you give personal attention to your customer base.

Show Your Appreciation
Another great way to keep your customers happy is to show them how much you appreciate their business. Try to offer some incentives like discounts after a certain number of visits or a gift card for referring a friend. These small gifts go a long way toward showing your customers how much you enjoy working with them.

If you want to improve your company’s customer service efforts, turn to Contact One Call Center. Our order taking, reservation setting, live chat, secure messaging, and answering services help you improve your communication with customers. For more information on our services and how they can help your business, visit us online or call 1-800-278-3347.

The Importance of Live Chat Support for Your Business

The Importance of Live Chat Support for Your Business

Blog/ Customer Service/ Professional Services/ Small Business

Live chat services help you open up a new kind of customer service opportunities that can reach a whole new demographic of customers. Keep reading to find out how live chat can optimize your business’s potential.

Convenience When Your Customers Need It

Sometimes customers have questions or concerns after regular business hours. Live chat support gives your clients an easy way to contact someone whenever they have a question. Without even navigating off of your website, your customers can get the answers they need when they need them.

A Unique Way to Stand Apart

When you are competing with similar businesses in an industry, it is important to find ways to set yourself apart from the other companies. Features like live chat services give you the opportunity to show your customers how you are better than your competition so they have more faith in your ability to handle their business.

A Higher Chance of Repeat Customers

If your clients have a positive experience when they deal with a customer service representative, they are more likely to return to your business. Live chat services help your customers get the answers they need when they need them, which gives them a reason to return for more services in the future.

Written Proof of Your Interactions

Unlike phone calls, live chat services provide transcripts that can help you improve the way you handle customer service even more. You and your team can read through the transcripts to try to determine what went right with an interaction and what could have been improved. Before you know it, you can organize a new way to handle interactions with your clients.

Live chat services can increase your customer service abilities and help you build stronger relationships with your clients. Contact One Call Center makes it easier than ever to get services like live chat, secure messaging, and order-taking that will give you an edge in your industry. To learn more about these services and how they can help you, call 1-877-959-0158.

Tips for Hiring the First Employee for Your Small Business

Tips for Hiring the First Employee for Your Small Business

Blog/ Professional Services/ Small Business

If you run a small business, it is essential to hire a competent staff that can help you get off the ground and make a name for yourself in your industry. Use the following tips to make the best decision when the time comes to hire your first employee.

Decide What Position You Need Filled

One of the most important factors to consider before hiring anyone is the position you need to fill. You do not want to hire an employee to do a job that is not essential to your business, or it might do more harm than good. Take some time to really decide what kind of employee you need so you can be sure to find the best candidate for the job.

Write Down the Characteristics of Your Dream Candidate

Before you start interviewing people, you should compile a list of features your ideal candidate should have. This helps you figure out what you really want so you can spot it when you find it. If you are really sure about the kind of employee you need before you start your search, it makes it easier to hire a reputable candidate for the position.

Consider Outsourcing the Position

If you are not sure that you want to commit to a salary and benefits for an employee, you should first decide if you really need to hire an actual employee. There are other companies that can handle customer service, reservation setting, and even e-commerce services for you. If you are not comfortable enough with your current financial position to commit to hiring a full-time employee, this might be a better option for you.

Contact One Call Center is here with the customer service help you need to enhance your business. Whether you are in charge of a startup company or want to give your customers more ways to interact with your business, we can help. From live chat to answering services, we help you make the most of your customer service capabilities. Call 1-877-959-0158 to learn more.

Building Strong Client Relationships in the Business-to-Business Industry

Building Strong Client Relationships in the Business-to-Business Industry

Blog/ Customer Service/ Professional Services/ Small Business

Business relationships are an important resource for your company that can help you in every facet of the corporate world. Use this guide to figure out the best way to form new relationships that can help you expand your business and improve your profits.

Take Your Time

Quality relationships do not just develop overnight. If you want to create long-lasting relationships with your clients and other businesses in your area, you have to put some time and effort into developing them. Do not expect these relationships to form in just one day. Maintain your patience so you can work on developing real relationships that benefit you and your customers for many years to come.

Do Your Research

If you are well informed, it helps you relate to people on a different level. Learn about your clients and their businesses so you can have educated conversations with them. Do whatever you can to anticipate their needs so you can meet them in a timely manner. When you know about your clients and their own businesses, you can establish a more meaningful relationship that benefits you both.

Improve Your Customer Service

Even if you have a friendly relationship with your clients, you still have to remember that you are a business and your clients expect you to offer services promptly. Make sure you offer quality customer service that makes every single client feel like they are the most important of all of your customers. This level of customer service keeps your client relationships in tact so you can continue to benefit from one another.

With the answering services, live chat capabilities, and disaster preparedness that you can find with Contact One Call Center, you can make the most out of all of your client relationships. We give you this range of services so you can be there for your clients whenever they need you. For more information about our services, visit us online or call 1-800-278-3347.

Your Business Can Benefit From Contact One’s Appointment Setting Service

Your Business Can Benefit From Contact One’s Appointment Setting Service

Blog/ Physicians/Health Care/ Professional Services/ Small Business

Many companies use appointment or reservation setting services to speed up the process for customers. But when business shuts down for the day, these services also shut down. Contact One Call Center offers appointment setting services to help businesses and customers during the appointment setting process:

Integrate With Your Current System

If your business already has an appointment setting or reservation system, you can enhance that system with help from Contact One Call Center. Integrating our service with your system can allow you to provide appointment setting 24 hours a day. This means your clients will be able to set appointments on their own schedules instead of having to take time out of their days to call during business hours. When more customers can sign up for appointments, more products and services can be sold throughout the day!

Assign Appointment Setting Services to One Group

Does your company have a customer service team? This element is important in every company, but not every company has a team dedicated to providing the best customer service possible. Without a specific group to take care of customer service responsibilities, all employees must take time away from their regular responsibilities to cater to client needs. Hiring an outside group to take care of customer service can streamline your company while letting all employees focus on their top priorities. Our appointment setting service is just part of the customer service package.

Encourage Customers to Come Back

Customer service is all about creating loyal customers. It is easier to keep customers coming back when you let them interact with real people instead of relying on a computer system. Our appointment setting service ensures that customers talk to real people when scheduling appointments. This will encourage customers to continue using your service in the future.

Contact One Call Center makes it easier for customers to reach you whenever they want! Read more about our answering services by visiting our website or giving us a call today at (800) 278-3347.