Category: Physicians/Health Care

Understanding How Answering Services Work

Understanding How Answering Services Work

Blog/ Customer Service/ Physicians/Health Care/ Small Business

121198339Your business may take up the majority of your time, but even with your constant attention, the volume of calls you receive could be more than you can handle on your own. That’s why a wide variety of business owners and service providers trust answering services to handle calls, sometimes 24 hours a day. Doctors and medical professionals can work regular office hours, and relax at home knowing that an answering service will take any emergency calls that come in. Plumbers and contractors can be reached by an answering service for emergencies such as burst water lines. Keep reading to learn more about how answering services work.

What Answering Services Do

Answering services can provide a variety of different services for all different types of businesses. In addition to professions that frequently have to deal with emergencies, answering services are a valuable tool for sales representatives who can’t afford to miss leads just because they’re away from the phone. The answering service gives the caller a human voice to interact with, and lends a much more professional appearance to the business than standard voicemail. Small businesses and people who are self-employed can have calls routed through an answering service to save themselves time answering common questions.

Types of Services Provided

In today’s modern world, answering services can do more than just pick up overflow or afterhours phone calls. Answering services can also provide live online chat help, appointment setting services, and order taking for online stores. With the help of an answering service, your business never has to miss a potential sale or new customer because you can’t get to the phone or the computer. As a business owner, this is a service that can ease your worries and let you truly relax when you are away from your office. If something requires your attention right away, your answering service will filter those calls and let you know.

Contact One Call Center has been family-owned and operated for more than 30 years, providing efficient, personalized customer service for businesses in Arizona and beyond. Contact us at 800-278-3347 to find out how you can put our services to work for your business.

Your Business Can Benefit From Contact One’s Appointment Setting Service

Your Business Can Benefit From Contact One’s Appointment Setting Service

Blog/ Physicians/Health Care/ Professional Services/ Small Business

Many companies use appointment or reservation setting services to speed up the process for customers. But when business shuts down for the day, these services also shut down. Contact One Call Center offers appointment setting services to help businesses and customers during the appointment setting process:

Integrate With Your Current System

If your business already has an appointment setting or reservation system, you can enhance that system with help from Contact One Call Center. Integrating our service with your system can allow you to provide appointment setting 24 hours a day. This means your clients will be able to set appointments on their own schedules instead of having to take time out of their days to call during business hours. When more customers can sign up for appointments, more products and services can be sold throughout the day!

Assign Appointment Setting Services to One Group

Does your company have a customer service team? This element is important in every company, but not every company has a team dedicated to providing the best customer service possible. Without a specific group to take care of customer service responsibilities, all employees must take time away from their regular responsibilities to cater to client needs. Hiring an outside group to take care of customer service can streamline your company while letting all employees focus on their top priorities. Our appointment setting service is just part of the customer service package.

Encourage Customers to Come Back

Customer service is all about creating loyal customers. It is easier to keep customers coming back when you let them interact with real people instead of relying on a computer system. Our appointment setting service ensures that customers talk to real people when scheduling appointments. This will encourage customers to continue using your service in the future.

Contact One Call Center makes it easier for customers to reach you whenever they want! Read more about our answering services by visiting our website or giving us a call today at (800) 278-3347.

Contact One Integrates with DocHalo HIPAA compliant app

Contact One Integrates with DocHalo HIPAA compliant app

Blog/ Physicians/Health Care

Contact One is proud to announce we can now send HIPAA compliant test messages to Doc Halo app users. If your medical office is using Doc Halo give us a call to see how we can help with your after hour answering service needs. If you are interested in purchasing the Doc Halo app you can get more information by visiting their site at  www.dochalo.com or by calling 1-855-DocHalo.

 

We have been providing award winning medical answering service since 1981.

How Medical Professionals Can Improve Messaging

How Medical Professionals Can Improve Messaging

Blog/ Physicians/Health Care

Clear, effective communication is critical to anyone in the medical industry, so this should be an area to focus on when you want to improve your practice, draw in more patients, or simply get informed faster. It is not only important that you facilitate easy messaging between yourself and other medical professionals, but it is essential that your patients can pick up the phone and talk to a real person instead of a recording. (more…)

The 3 P’s of a Medical Answering Service

The 3 P’s of a Medical Answering Service

Blog/ Customer Service/ Physicians/Health Care/ Professional Services/ Small Business

Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide much more than just answering services; we also work hard to help our clients build a loyal customer base. We do this by offering our clients the three P’s of medical answering services: privacy, professionalism, and promptness. Here is a closer look at the importance of these qualities:

Privacy

Patient confidentiality is an essential element in the medical world. In order to feel comfortable and safe with doctors and medical staff, patients must feel confident that their personal information is being kept private and secure. Contact One Call Center employees are up-to-date on standards regarding patient confidentiality. All of our team members have studied the Health Insurance Portability and Accountability Act. This gives us the tools and knowledge to provide quality answering services that also cater to patients’ needs for privacy and security.

Professionalism

Medical offices can be some of the busiest facilities at all times during the week. It can be difficult to maintain professionalism while handling the needs of so many different patients. Hiring a medical answering service from a company like Contact One Call Center can help you increase the professionalism exhibited by your staff, allowing you to make a better impression with your patients as well as their family members. Our team members care about providing high-quality services. You can trust our team to act in a professional manner when handling your patients’ information.

Promptness

Responding to patients in a timely manner is another essential quality to possess in the medical world. Promptness is also important for transferring information regarding patient diagnoses, medication, procedures, and other patient concerns. When you work with the team at Contact One Call Center, you can depend on our prompt answering services to get patient information where it needs to be, when it needs to be there.

If you would like to learn more about the three P’s of medical answering services, then you can contact the team at Contact One Call Center. Visit our website or call us at 1-800-278-3347. Let us help you with your patients’ needs!

Keep Customers Happy And Keep Wait Times to A Minimum With These Resources

Keep Customers Happy And Keep Wait Times to A Minimum With These Resources

Blog/ Customer Service/ Physicians/Health Care/ Professional Services/ Tourism/Hospitality

Enhance your customer service experience by using the many great features available from Contact One Call Center. You can learn more about these services by visiting the following websites or calling us at 1-800-278-3347!

 

  • Find a few simple tips for planning a corporate event in a hotel venue at USAToday.com.

 

 

  • Social media can be used as a marketing strategy for your company’s event. Read about the benefits of using social media marketing on this page from TribLocal.com.

 

  • Bilingual support can offer a number of advantages to companies with Spanish-speaking clients. Take a look at this page from the U.S. Census Bureau for more information on the Spanish-speaking population of the country.

 

  • If you are just getting started with your small business, then you can find some helpful advice on this page from BankRate.com.

Tips for Making Your Next Professional Event a Success

Tips for Making Your Next Professional Event a Success

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:

 

  • Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.

 

  • Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.

 

  • Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.

 

If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!

Phone Communication Tips

Phone Communication Tips

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.

As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.

If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.

Get More Customer Service Tips For Your Business With These Links

Get More Customer Service Tips For Your Business With These Links

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.

 

 

  • What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.

 

  • As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.

 

 

  • The primary goal of customer service should be to retain customers, as this article explains.