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How much does a virtual receptionist cost?

How much does a virtual receptionist cost?

Appoinment Setting/ Favorites/ Receptionist Services/ Small Business

How much does a virtual receptionist cost?

Virtual Receptionist service costs about $4 per hour. About 75% less than hiring an employee at $12 per hour.  Additionally, businesses save money because they don’t have to manage or pay employee taxes or benefits on the service.

What can a virtual receptionist do for my business?

A virtual receptionist can manage a calendar for service providers, take messages and provide general customer support.  Law offices, Chriropratcors and other types of businesses can benefit from having extended support hours, thereby improving the opportunity to gain more customers.

How does a virtual receptionist service work?

A business hires a type of contact center that specializes in helping small businesses. The business owner gives the provider instructions on how to handle calls and access to an online calendar or CRM. This would be the same type of training one would give an employee working directly for the company. The process can be personalized to the business owner’s needs.

How does a virtual receptionist benefit a company?

The many benefits of hiring a virtual receptionist. One, a small business can reduce costs. Two, the company can use the extra support to raise productivity with the inhouse team.  Three, Virtual receptionist work in teams, so there is always someone available to handle customer questions or book appointments.

Can a virtual receptionist handle emails or chat?

Yes, a virtual receptionist can respond to email or chat. The small business owner can customize the experience to meet there clients’ needs.

 Is a virtual receptionist service the same as an answering service?

A virtual receptionist is similar to an answering service but can handle more complex support calls. Most answering services will take a message and send the information off to on-call staff after hours. A virtual reception, on the other hand, acts as an extension of the team. Typically the caller will not know the difference from someone in the office or vice versa.

Where can I find information about Virtual Receptionist services?

You can find out more about our virtual receptionist service by calling Contact One today. We will provide you with a personalized quote with all the details you need for your business.

Tips for Making Your Next Professional Event a Success

Tips for Making Your Next Professional Event a Success

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Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:

 

  • Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.

 

  • Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.

 

  • Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.

 

If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!

Phone Communication Tips

Phone Communication Tips

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The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.

As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.

If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.

4 Call Center Services to Help Small Businesses Thrive

4 Call Center Services to Help Small Businesses Thrive

Blog/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Professional Services/ Small Business

Do you own a small business? If so, then you likely handle a lot of the responsibilities all on your own. Many small businesses that have been successful have found that with success comes even more responsibility, leaving them in need of some extra help. You can find this extra help with the call center services available from Contact One Call Center, which include these wonderful services:

 

  1. Call screening and overflow. It can be challenging for some businesses to take every call that they receive every day. If your business regularly receives more calls than you can take, then Contact One Call Center can help you! Our friendly and experienced staff can take your overflow calls and provide answers and excellent service to these clients and potential future clients.

 

  1. Live chat. A lot of today’s consumers prefer doing business online. Your small business clients may be more likely to contact you through your website than over the phone, which is why it is so important to have a great Web presence. Our live online chat service can easily be added to your website, allowing your clients to get quick answers to any of their questions.

 

  1. Order-taking for e-commerce businesses. Who says you have to increase your business hours in order to make more sales? You can still provide your clients with the ability to purchase what they want, when they want with the ease and convenience of online shopping thanks to Contact One Call Center. Our order-taking services allow your clients to browse through your inventory and make purchases any time, day or night.

 

  1. Bilingual support. According to the United States Census Bureau, there are approximately 35 million U.S. residents who speak Spanish at home. Many of these residents also speak English, but it is still important to consider the population that primarily speaks Spanish. You can cater to the needs of your Spanish-speaking clients with bilingual support from Contact One Call Center.

 

These are just some of the after-hours and support services available from Contact One Call Center. Learn more about our answering services by calling us today at 1-800-278-3347.

Get More Customer Service Tips For Your Business With These Links

Get More Customer Service Tips For Your Business With These Links

Blog/ Contact One News and Updates/ Customer Service/ Employee News/ Favorites/ Marketing and Sales/ Physicians/Health Care/ Professional Services/ Small Business/ Tourism/Hospitality

Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.

 

 

  • What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.

 

  • As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.

 

 

  • The primary goal of customer service should be to retain customers, as this article explains.

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

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An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales.

 

Here are some a few reasons you should consider partnering with an experienced call center to handle your order taking process:

 

  • Close Sale Around The Clock. Most businesses do not have the resources to keep staff members on call to communicate with customers 24 hours a day, seven days a week—but an experienced call center does. When you work with a call center, you’re effectively expanding your company’s availability to 24/7 with no changes to your business hours. In today’s fast-paced global marketplace, where doing business frequently means dealing with people in different time zones, this is an essential feature for any e-commerce company.

 

  • Improve Customer Service. Effective customer communication is vital to any business. With a call center handling your order taking process, representatives will be available to answer customers’ phone, email, and live chat questions. Having friendly customer service agents leaves customers happy with their purchases and impressed by your company’s professionalism and commitment to service.

 

  • Build Your Customer Base Quickly. With all of the time-commitments and headaches of launching a new business, you may neglect your fulfillment and customer service processes. Outsourcing order taking to an experienced partner can help smaller businesses support a quickly growing customer base with top-notch service. A call center can help a new e-commerce or catalog business avoid lost orders, unanswered questions, and other hiccups.

 

At Contact One Call Center, we specialize in helping businesses manage their incoming calls and order fulfillment. Our areas of focus include secure order taking, after-hours chat support, disaster preparedness, and more! We have been providing dependable services to our customers for three decades. For more information about how Contact One Call Center can help your business, give us a call today at 1-800-278-3347.

The Importance of Attitude In Customer Service

The Importance of Attitude In Customer Service

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In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.

As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.

Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.

Answer the Phone First and get more sales

Answer the Phone First and get more sales

Blog/ Customer Service/ Favorites/ Marketing and Sales/ Professional Services/ Small Business

Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success.   Great sales people can befriend anyone they speak with, whether it is on the phone or in person.  However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. (more…)