Tips for Making Your Next Professional Event a Success

Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:

 

• Market your event. You can’t have an event without an audience! That is why building interest is one of the most important parts of the planning process. A number of different methods can be used to spread the word about your upcoming event in order to get people more excited about it. Create flyers or other print-outs to place around the office so that employees can stay in-the-know about the event. Look into advertising in local newspapers in order to introduce your business and event to a wider audience. You can also rely on social media marketing strategies that may appeal to younger crowds.

 

• Set up a live chat online. People who are interested in attending your event may have questions or concerns that they want addressed promptly. But it can be difficult to answer all of the phone calls, e-mails, and other inquiries while still tending to your regular work responsibilities. If potential guests do not get the information they seek, then they may decide not to attend your event. Contact One Call Center can help you avoid losing interested audience members by providing a live online chat service. Your guests can simply log on and get all of their questions answered right away.

 

• Partner with a call center for ticket sales. Making it easy for guests to purchase tickets will make them much more likely to attend, allowing you to host a successful event. You can partner with a call center like Contact One Call Center to give guests a quick and easy way to purchase tickets. That means everyone can buy a ticket on their own time.

 

If you are interested in partnering with a call center, then you can contact the friendly team here at Contact One Call Center. Visit our website or call us at 1-800-278-3347 to get started!

Phone Communication Tips

The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more positive business-client relationships.

As you will see in this video, there are a few simple tips that can help you display better phone communication. Try to have a smile on your face when answering the phone—your client is more likely to be happy if you are, too! You should also focus on the phone call and slowly and carefully explain any concepts that may be difficult to grasp without visual assistance.

If you need extra help taking all of the phone calls your company receives, then you can get it from Contact One Call Center. Call us at 1-800-278-3347 to learn more about our answering services.

Get More Customer Service Tips For Your Business With These Links

Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.

 

• This article from Inc. magazine explores some of the factors that make for great customer service.

 

• What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.

 

• As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.

 

• Entrepreneur.com provides seven universally applicable tips for customer service.

 

• The primary goal of customer service should be to retain customers, as this article explains.

The Importance of Attitude In Customer Service

In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind.

As this video explains, body language also matters: A customer service representative who chews gum or seems distracted during a conversation, projects an attitude that is careless and rude. For more tips on ensuring good customer service, watch the full clip and stay tuned to the Contact One Call Center blog.

Contact One Call Center is a family owned and operated call center that provides answering services, after-hours support, secure messaging, and much more. If you would like to learn more about how we can help your company grow, contact us today by calling 1-800-278-3347.