About
About Contact One
Contact One Call Center specializes in providing answering services and virtual receptionist support for small service-based businesses. The company aims to help businesses save on employee costs and increase productivity by managing their phone calls, appointment scheduling, and customer service needs remotely.
Our History
Judy Wood founded A1 Metro Answering in 1980. She changed the name to Contact One Call Center in the 90s as we started offering services beyond traditional answering service. Around that same time she recruited her son and daughter, Jeff and Jennifer, to work with the family business. During those first two decades most of our accounts were located in Tucson Arizona.
The business started changing with the internet. Now we serve clients in all over the United States and we even have a handful of international accounts. Although technology continues to advance, our business clients continue to appreciate being able to speak to real person 24 hours a day.
About Our Brand
8
Years the average Contact One client has used our services
5
Years the average Contact One agent has been with the company
15
Number of times Contact One has received the Association of TeleServices Award of Excellence
44
Years Contact One has been taking calls
About Our Team
Our team has grown steadily over 44 years, when we first started we employed about a 12 people. Now we have almost 70 employees and continue to grow every year. We currently have 10 people on our management team and most of them have been with contact one for over 20 years each. Several of our call center receptionists have also been part of the team for over 20 years and we think that says a lot about our organization.
How Are We Different?
Quality Control
We prioritize the quality of every interaction. That’s why we have two full-time quality control representatives dedicated to monitoring calls and ensuring excellence. They continuously review calls, providing valuable feedback to supervisors and managers on ways to enhance the caller experience. This ongoing process of evaluation and improvement allows us to maintain high standards of service and deliver exceptional experiences to your customers.
Experience
For nearly 50 years, Contact One has been a trusted partner for businesses of all sizes, expertly handling tens of millions of calls. Our commitment to excellence is backed by a management team with over 120 years of combined experience in the industry. This depth of expertise allows us to deliver top-notch service at every stage, from the first ring to the final resolution. Our seasoned professionals ensure that your customers receive the highest level of care..
Scaling and Customization
Our scalable solutions ensure no call is missed, keeping your customers satisfied and loyal. By customizing our services to match your brand’s voice and specific needs, we provide a seamless experience that reflects your business’s professionalism. Our tailored approach supports your growth without compromising on quality. With Contact One, you get a partner dedicated to enhancing customer satisfaction and ensuring your business thrives as it scales.
Our Management
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Awards
Contact One continues to rack up a variety of awards in our industry and community including:
